April Cregg
Deltona,FL
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to cultivating and maintaining professional relationships to drive business results and increase profitability. Skilled in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by consistently employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build long-lasting loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever (Remote)
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Homemaker/Child Caretaker
N/A
11.2012 - Current
- Coordinate care for special needs with multi-member care team.
- Planning, hosting, managing fundraising events for Prader-Willi Syndrome (PWS).
- Participation in Global Registry and PATH project to help better understand the overall needs as well as the most severe needs of people with PWS.
- Record child behavior, food and medication information for medical team.
Student-Focused Paraprofessional
Duval County Public School District
10.2021 - 06.2023
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Attended in-services, workshops and seminars.
- Communicated and collaborated well with educators from various grade levels.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Backed up lessons with personal support.
Education
Associate of Arts - Applied Psychology
Florida State College At Jacksonville
Jacksonville, FL12.2011
Skills
- Data Management
- Problem Solving
- Upbeat and Positive Personality
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Data Entry
- Calm and Professional Under Pressure
- Active Listening
- Attention to detail
Timeline
Customer Service Representative
Foundever (Remote)
10.2023 - Current
Student-Focused Paraprofessional
Duval County Public School District
10.2021 - 06.2023
Homemaker/Child Caretaker
N/A
11.2012 - Current
Associate of Arts - Applied Psychology
Florida State College At Jacksonville
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