April DeBruyne
McLaren Macomb Hospital
Chesterfield,MI
15
years of professional experience
Professional with strong background in healthcare coordination, adept at managing complex scheduling and registration tasks to ensure optimal patient care. Skilled in utilizing medical software, handling sensitive patient information, and coordinating with medical teams to streamline operations. Known for reliability, flexibility, and collaborative approach, consistently meeting evolving demands and achieving desired outcomes efficiently. Proficient in EHR including Epic, Cerner and E Clinical Works. MS Office and Google suite. Excellent problem-solver and clear communicator with positive and upbeat personality.
Work History
Surgical Scheduler/Patient Access/Lab Clerk
2 Years 8 Months- Scheduled surgical procedures efficiently utilizing Cerner EMR, coordinating with medical staff and patients.
- Communicated with approximately 5-15 patients per day to provide pre-operative instructions and address concerns.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Developed strong relationships with patients, enhancing their experience through personalized support and communication prior to procedure and while registering in person.
- Registered patients efficiently, verifying insurance information and updating medical records accurately.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information consistently.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Streamlined workflow by efficiently processing incoming specimen deliveries and verifying documentation.
- Ensured accurate data entry in the laboratory information system for approximately 50-60 patients per day, contributing to consistent results reporting.
Medical Call Center Representative Remote
1 Year 5 Months- Collaborated with healthcare providers to schedule appointments and coordinate care for patients effectively.
- Utilized electronic medical record EMR systems to maintain accurate patient information and streamline communication.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Managed high call volume efficiently, providing accurate information to patients regarding appointments and services.
- Managed approximately 50 incoming calls, emails and faxes per day from customers and office staff.
Clinic Service Representative
11 Months- Processed approximately 20-40 patient registrations per day and insurance verifications utilizing Epic EMR to maintain accurate records.
- Managed patient scheduling, ensuring optimal flow and minimal wait times.
- Assisted in resolving patient inquiries, enhancing overall customer service experience.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Handled incoming phone calls efficiently, answering questions related to appointments, billing, insurance benefits, and general clinic information.
- Coordinated communication between medical staff and patients to improve service delivery.
- Collected payments and entered charges into computer system.
- Expedited check-in process for patients by verifying personal demographics and confirming appointments upon arrival at the clinic.
- Maintained a clean and organized waiting area for optimal patient comfort during their visit to the clinic.
- Managed patient scheduling, ensuring optimal flow and minimal wait times.
Patient Access Representative
9 Years 1 Month- Registered approximately 40-60 patients daily, efficiently utilizing Epic EMR, ensuring accurate data collection and compliance with healthcare regulations.
- Managed patient inquiries, providing exceptional customer service and support throughout registration process.
- Coordinated insurance verification and authorization processes to facilitate seamless patient access to care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collaborated with clinical staff to ensure seamless coordination between departments.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Conducted insurance verifications for patient admissions, ensuring compliance with policy requirements.
Education
Certificate of Technical Studies - Travel & Tourism
Some College (No Degree) - General Studies
High School Diploma
Skills
EHR systems expertise
Customer service
Collaboration and teamwork
Multitasking Abilities
Data entry proficiency
Telephone management
Maintaining confidentiality
Obtaining authorizations
Scheduling tests and procedures
Timeline
Surgical Scheduler/Patient Access/Lab Clerk
McLaren Macomb Hospital
11.2023 - 07.2026Read More
Medical Call Center Representative Remote
Great Lakes Foot & Ankle Institute
06.2022 - 11.2023Read More
Clinic Service Representative
Henry Ford Macomb Orthopedics
08.2020 - 07.2021Read More
Patient Access Representative
Beaumont Health System
07.2011 - 08.2020Read More
Lakeview High School
High School Diploma
Read More
Macomb Community College
Some College (No Degree) from General Studies
Read More
American Travel Schools
Certificate of Technical Studies from Travel & Tourism
Read More