April Fankhauser

• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Obtained necessary documentations for public safety and verification.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Liaised with suppliers and vendors for prompt delivery of orders.
• Utilized customer service software to accurately enter customer data, process orders and update customer records.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Managed customer inquiries for all products and services.
• Coordinated with various departments to resolve technical and operational issues.
• Provided excellent customer service to clients and Sales Team members.
• Took ownership of customers issues to follow problems through to resolution.
• Verified accuracy of customer account information and updated when necessary.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.