Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Ferrell

Lubbock,TX

Summary

Accomplished Administrative and Project Coordinator with over 15 years of experience in high-stakes office management, accounting support, and technical environments (Construction, Tech Support). Expertly manages full-cycle administrative duties, including Accounts Payable (AP), Accounts Receivable (AR), payroll, collections, and account reconciliation. Proficient in specialized construction software (PASKR, Procore) and QuickBooks. Notary certified with a proven history of enhancing operational efficiency, providing key support to executives and estimators, and maintaining strict organizational systems.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Secretary/Receptionist

South Plains Food Bank (Express Employment)
Lubbock, TX
11.2025 - 02.2026
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner
  • Collaborated with cross-functional teams to resolve client issues, escalating complex cases when necessary to ensure prompt resolution
  • Created detailed reports on client interactions, including feedback, complaints, and resolutions, providing valuable insights for process improvement
  • Demonstrated excellent problem-solving skills by effectively resolving challenging situations with dissatisfied clients while maintaining professionalism and composure
  • Leveraged CRM software to track client interactions, update account information accurately, and streamline workflow processes within the team
  • Maintained confidentiality of sensitive client information while handling inquiries, ensuring compliance with data protection regulations
  • Served as an advocate for clients within the organization, voicing their feedback/concerns during internal meetings to drive improvements in products/services

Office Assistant

David G. Halley & Company, Inc.
Lubbock, TX
10.2024 - 05.2025
  • Processed all purchase orders and managed work orders for the company.
  • Increased overall office productivity by implementing new organizational strategies, streamlining workflows, and improving document retrieval.
  • Managed executive calendars, scheduled appointments/meetings, and handled scheduling conflicts to optimize time management for leadership.
  • Provided administrative and logistical support for company events and aided in coordinating business travel arrangements (flights, accommodations).
  • Maintained confidentiality of sensitive information while handling employee records and company-related documents.
  • Created spreadsheets and databases to track various office metrics, including expenses and inventory levels for reporting purposes.
  • Handled high-volume email and phone correspondence, directing inquiries and providing prompt responses to internal and external parties.

Project Coordinator

Lubbock Glass & Mirror
Lubbock, TX
02.2024 - 08.2024
  • Acted as a Notary Public and coordinated all City Service Jobs logistics.
  • Managed core accounting functions, including submitting Pay Applications, Accounts Receivable, Collections, and processing customer payments.
  • Proficiently used construction management software PASKR and Procore for project tracking and documentation.
  • Collaborated directly with owners and subcontractors regarding job status, ordering necessary office and job supplies.
  • Managed mail distribution, answered phone calls, and maintained accurate job filing systems and data entry.

Administrative Assistant

WR Construction, Inc.
Lubbock, TX
05.2014 - 09.2022
  • Managed essential financial and accounting functions, including Accounts Payable, Accounts Receivable, Payroll, and Account Reconciliation.
  • Handled all cash management duties, including scanning and entering incoming mail/payments directly into QuickBooks.
  • New Subcontractor Onboarding: Managed the full onboarding cycle, including obtaining W-9 information and collecting all required Insurance Documentation to maintain compliance.
  • Supported the Estimator by assisting with bids and assembling comprehensive bid packages.
  • Provided executive support by maintaining executive calendars, preparing correspondence, reports, and managing inventory/placing supply orders.
  • Created and maintained efficient electronic and physical filing systems for all jobs to ensure easy retrieval of documents.

Technical Support Representative

Suddenlink Communications
Lubbock, TX
01.2003 - 08.2012
  • Provided technical support for cable, internet, phone, and home security issues, including diagnosing and resolving customer billing issues.
  • Handled light sales and excelled in general customer service and retention.

Education

High School Diploma -

Monterey High School
Lubbock, TX

Skills

  • Financial Management: Accounts Payable (AP), Accounts Receivable (AR), Payroll, Collections, Account Reconciliation, Journal Entries
  • Construction Systems: Notary Public, QuickBooks, PASKR, Procore, W-9 & Insurance Documentation, Bid Package Assembly
  • Administrative Operations: Executive Calendar Management, Travel Coordination, Confidential Data Handling, Filing Systems (Electronic & Physical)
  • Software: Microsoft Office Suite (Word, Excel, Outlook), DocuSign, Data Entry, Order Processing
  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • File management
  • Document preparation
  • Calendar management
  • Multi-line phone systems
  • Quickbooks
  • Supply restocking
  • Payroll processing
  • File systems management
  • Supply ordering
  • Payroll administration
  • Mail distribution
  • Database administration
  • Accounts receivable and payable
  • Digital file management
  • Payment posting
  • Inventory purchasing
  • Inter-office communications
  • Meeting support
  • Proofreading expertise
  • Administering payroll

Certification

Certified Notary Public | March 2024 – February 2028

Timeline

Secretary/Receptionist

South Plains Food Bank (Express Employment)
11.2025 - 02.2026

Office Assistant

David G. Halley & Company, Inc.
10.2024 - 05.2025

Project Coordinator

Lubbock Glass & Mirror
02.2024 - 08.2024

Administrative Assistant

WR Construction, Inc.
05.2014 - 09.2022

Technical Support Representative

Suddenlink Communications
01.2003 - 08.2012

High School Diploma -

Monterey High School
April Ferrell