April Fetsick
Pittsburgh,PA
Summary
Dynamic professional skilled in training and team management. Proven ability to optimize inventory oversight and enhance customer experiences through product expertise. Committed to driving sales performance and fostering team collaboration.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Supervisor
Visionworks
Pittsburgh, PA
01.2025 - 02.2026
- Supervised daily operations, improving team efficiency and elevating service quality.
- Trained new staff on customer service protocols and sales techniques, enhancing overall team performance.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Assisted customers with eyewear selection, delivering in-depth product knowledge to improve customer satisfaction.
Optical Lab Technician
Three Rivers Optical
Pittsburgh, Pennsylvania
12.2024 - 01.2025
- Prepared and polished lenses using advanced optical machinery.
- Assembled eyewear frames with precision and attention to detail.
- Conducted quality checks on finished products for accuracy and compliance.
- Collaborated with opticians to fulfill customer orders efficiently.
- Maintained a clean and organized work environment to ensure safety.
- Managed inventory of materials for optimal production flow.
- Followed company protocols to ensure high standards of service quality.
- Operated edging machines to cut lenses according to specifications on job tickets.
Optical Lab Technician
Avante Optics
Phoenix, Arizona
01.2023 - 11.2024
- Prepared and polished lenses using advanced optical machinery.
- Assembled eyewear frames with precision and attention to detail.
- Conducted quality checks on finished products for accuracy and compliance.
- Collaborated with opticians to fulfill customer orders efficiently.
- Followed company protocols to ensure high standards of service quality.
- Operated edging machines to cut lenses according to specifications on job tickets.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
- Evaluated optical laboratory processes for efficiency improvements.
- Produced eyewear for customers using tools and equipment.
- Immersed eyeglass frames in solutions to harden, soften and dye frames.
- Removed lenses from molds to separate in containers for further processing.
Optician
Optical Expressions
Scottsdale, Arizona
09.2022 - 12.2023
- Assisted customers in selecting appropriate eyewear and lenses.
- Performed adjustments and repairs on eyeglasses and frames.
- Educated clients on proper lens care and maintenance techniques.
- Collaborated with optometrists to ensure accurate prescriptions were filled.
Education
National Certification - Optical
CCAC
Pittsburgh, PA04-2017
Skills
- Sales techniques
- Customer service excellence
- Product expertise
- Inventory oversight
- Staff training
- Team management
- Team collaboration
Certification
- National Board Of Optical
Timeline
Supervisor
Visionworks
01.2025 - 02.2026
Optical Lab Technician
Three Rivers Optical
12.2024 - 01.2025
Optical Lab Technician
Avante Optics
01.2023 - 11.2024
Optician
Optical Expressions
09.2022 - 12.2023
National Certification - Optical
CCAC