April Figueroa
Bridgeport,CT
Overview
8
8
years of professional experience
Work History
HR Coordinator
Mindlance Llc
10.2025 - Current
- Assisted in the development and implementation of HR policies and procedures to enhance operational efficiency.
- Maintained employee records in HRIS systems to ensure data integrity and accessibility for audits.
- Managed employee onboarding procedures to ensure compliance with company policies and regulatory requirements.
- Facilitated communication between management and employees to address inquiries regarding benefits and workplace issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Customer Service Representative for FEMA
Apex Systems
11.2024 - 05.2025
- Facilitated effective communication by responding to incoming calls and initiating outbound calls concerning FEMA operations.
- Managed responses to inquiries in alignment with confidentiality and privacy standards, directing callers to appropriate resources when necessary.
- Documented and tracked inquiries to ensure accurate data management and reporting.
- Maintained comprehensive understanding of contact center performance metrics and project guidelines to enhance operational efficiency.
- Monitored and evaluated processes to meet quality assurance (QA) benchmarks and performance objectives.
- Facilitated submission of registration intake applications to support disaster response efforts.
- Provided guidance on application status and outlined appeal procedures for pending and approved payments.
- Enhanced demographic data to support targeted marketing strategies.
- Facilitated remote contract management to ensure compliance and alignment with organizational objectives.
Customer Service Representative for CVS
Apidel Technologies
11.2024 - 11.2024
- Executed software system to facilitate Medicare renewal interviews with licensed agents.
- Managed inbound call responses and executed occasional outbound communications.
- Facilitated email confirmation to licensed agents regarding scheduled phone interviews.
- Facilitated remote collaboration and communication among team members.
Customer Service Representative for Evolent
Randstad LLC
02.2024 - 07.2024
- Managed inbound call responses from providers, health plans, and patients concerning prior authorization statuses.
- Facilitated submission of referrals for specialized services.
- Executed proactive administrative tasks to enhance operational efficiency.
- Maintained precise documentation through effective CRM utilization.
- Oversaw multiple communication platforms and prioritized customer inquiries in a fast-paced remote work environment.
- Executed remote contract negotiations to establish favorable terms and conditions.
Customer Service Representative for the Veteran Affairs
Le Fant LLC
05.2023 - 07.2023
- Conducted thorough reviews of VA exam (2507) details to maintain precise documentation standards.
- Conducted thorough cross-referencing of veteran case files to ensure data accuracy and consistency.
- Coordinated case clarification submissions to VA to resolve discrepancies and ensure completeness of exam requests.
- Achieved exceptional results in case resolution time, enhancing customer satisfaction and maintaining high quality assurance standards.
- Facilitated remote contract management to ensure compliance and alignment with organizational objectives.
Customer Service Representative for Access Health CT
TTEC
09.2021 - 05.2023
- Assisted customers by answering inbound calls for CT Health Insurance Marketplace. Supported clients in submitting applications for health insurance.
- Resolved customer inquiries related to enrollment and disenrollment in state Medicaid programs and qualified health plans.
- Streamlined application processing to ensure precise documentation of customer interactions.
- Delivered eligibility results and directed calls to appropriate queues while adhering to call center scripts.
- Addressed customer complaints and issues promptly by employing effective problem-solving skills.
- Addressed and resolved enrollment issues to enhance student experience.
- Facilitated the distribution of 1095 tax forms to ensure compliance with regulatory requirements.
- Updated and maintained demographic information to ensure data accuracy.
- Facilitated remote collaboration and communication among team members.
- Orchestrated communication channels between customers and internal teams to optimize service delivery.
- Leveraged CRM software to monitor customer interactions and maintain comprehensive engagement records.
- Documented customer interactions meticulously to ensure effective follow-up and issue resolution.
Medical Assistant
Kamal Ramani MD
01.2018 - 07.2018
- Perform phlebotomy, EKG and Spirometry test
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Performed routine laboratory tests, maintaining high standards of accuracy and quality control.
- Coordinated patient scheduling, optimizing appointment flow for enhanced operational efficiency.
- Developed and maintained patient records using electronic health record systems for streamlined access.
- Educated patients on treatment plans and medication regimens, fostering informed decision-making.
- Supported the physician during examinations, enhancing patient care through effective communication.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate of Applied Science - Medical Administration
Monroe University
Bronx, NY08.2020
Medical Assistant Certificate - undefined
New Age Training
New York, New York01.2018
Skills
- Skills: Attention to detail, Multitask, High level of accuracy, ability to work independently, Problem solve, Customer service, Medical terminology
- Computer software/ frameworks: Microsoft Office, Practice Fusion, CRM, Work Day, SalesForce
- Time management
- Organizational skills
Timeline
HR Coordinator
Mindlance Llc
10.2025 - Current
Customer Service Representative for FEMA
Apex Systems
11.2024 - 05.2025
Customer Service Representative for CVS
Apidel Technologies
11.2024 - 11.2024
Customer Service Representative for Evolent
Randstad LLC
02.2024 - 07.2024
Customer Service Representative for the Veteran Affairs
Le Fant LLC
05.2023 - 07.2023
Customer Service Representative for Access Health CT
TTEC
09.2021 - 05.2023
Medical Assistant
Kamal Ramani MD
01.2018 - 07.2018
Medical Assistant Certificate - undefined
New Age Training
Associate of Applied Science - Medical Administration
Monroe University