April Francis
Houston
Summary
Claims professional with experience coordinating complex workflows, managing stakeholder communication, and tracking deadlines across high-volume caseloads. Seeking to leverage organizational and process-improvement strengths in a project coordination role.
Overview
4
4
years of professional experience
Work History
Liability Claims Adjuster
MAPFRE Insurance
Webster
11.2021 - Current
- Coordinated end-to-end claim lifecycle from intake through resolution, ensuring deadlines, documentation, and compliance requirements were met
- Managed multiple active claims simultaneously, prioritizing tasks and tracking milestones to maintain processing timelines
- Monitored claim progress and proactively followed up with stakeholders, reducing risk of delays and escalations
- Functioned as the primary liaison among adjusters, clients, vendors, medical providers, and legal teams to facilitate timely information exchange.
- Facilitated cross-functional communication to resolve documentation gaps, accelerating claims movement and resolution
- Provided status updates and documentation summaries to internal teams to support decision-making and case resolution.
- Reviewed claim files for accuracy, completeness, and compliance with company and regulatory standards
- Identified recurring workflow issues and recommended process improvements, enhancing overall claim handling efficiency
- Developed or refined claim documentation checklists to reduce errors and improve audit readiness.
- Flagged high-risk or complex claims early and coordinated next steps with appropriate stakeholders
- Investigated discrepancies in claim documentation and coordinated corrective actions to prevent processing delays
- Escalated urgent cases while maintaining clear documentation of actions and outcome.
- Generated reports or summaries to support workload management and team visibility
Education
Associate of Science - Business Administration
Houston Community College
Houston, TX06.2027
Skills
- Risk assessment
- Risk management
- Data analysis
- Budget preparation
- Project recordkeeping
- Schedule oversight
- Team coordination
- Strategic planning
- Partnership cultivation
- Deadline adherence
- Problem-solving
Timeline
Liability Claims Adjuster
MAPFRE Insurance
11.2021 - Current
Associate of Science - Business Administration
Houston Community College