Trina Whaley
Insurance Claims Adjuster
Fairfield,CA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
16
16
years of professional experience
Work History
Liability Claims Adjuster
Farmers Insurance Company
01.2022 - Current
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Investigate auto injuries to determine coverage and liability
- Work with insureds and claimants to resolve property damage and injury claims
- Handle direct and attorney represented claims involving injury
- Evaluate injury demands and negotiate resolution of claims.
Logistics Coordinator
Metropolitan Van & Storage, Inc.
01.2021 - 01.2022
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Coordinate domestic and international relocations for military personnel
- Schedule relocation surveys
- Review comprehensive relocation proposals and attain pre-approvals
- Preparation of legal documents to facilitate relocations
- Provide service support to clients and coordinate seamless relocation
- Liason with booking agents and service members
Substitute Teacher
Fairfield-Suisun Valley School District
01.2019 - 01.2021
- Taught in ten different schools, ranging from elementary to high school, offering guidance and instruction in a variety of areas, from physical education to AP calculus.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Operations and Training Consultant
TM Consulting
01.2008 - 01.2019
- Implemented cross-training to improve depth of skill sets within team.
- Improved student performance by defining clear goals and communicating performance metrics.
- Consulted with organization management to assess needs and plan improvements.
- Coordinated logistics of and delivering training to up to [Number] personnel.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
Education
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA 05.2001 -
Skills
Claims Processing
Policy Investigations
Insurance Policy Coverage Knowledge
Risk Assessment and Management
Litigation
Property & Casualty
Data Analysis
Collaboration
Operations Strategy
Communication
Adaptability
Problem-solving
Timeline
Liability Claims Adjuster
Farmers Insurance Company
01.2022 - Current
Logistics Coordinator
Metropolitan Van & Storage, Inc.
01.2021 - 01.2022
Substitute Teacher
Fairfield-Suisun Valley School District
01.2019 - 01.2021
Operations and Training Consultant
TM Consulting
01.2008 - 01.2019
Bachelor of Arts - Communications
California State University - Fullerton
05.2001 -