April Garcia
Harlingen
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Advance Call Center Technologies
Harlingen
01.2025 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained records of customer interactions, transactions, comments and complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained detailed records of customer interactions and transactions for future reference.
- Navigated through computer systems to review information and respond appropriately to callers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Substitute Teacher
SBCISD
San Benito
07.2023 - Current
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Created an environment conducive to learning while managing challenging behaviors.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Answered student questions about course concepts.
- Provided notes and reports on school day activities to primary teacher.
Cashier
HEB Grocery Store
Harlingen
07.2021 - 05.2023
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Harlingen High School
Harlingen05-2022
Skills
- Customer service
- Data analysis
- Record keeping
- Call handling
- Communication skills
- Inbound phone calls
- Communicating with clients
- Problem-solving skills
- Providing customer support
- Customer communications
Timeline
Call Center Representative
Advance Call Center Technologies
01.2025 - Current
Substitute Teacher
SBCISD
07.2023 - Current
Cashier
HEB Grocery Store
07.2021 - 05.2023
High School Diploma -
Harlingen High School