April Gardner
Louisville,Kentucky
Summary
Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Arvot
06.2018 - 02.2020
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings
- Exceeded daily customer call quota by 100%
- Maintained detailed account records and contact logs using AS400
- Set up customer accounts in computer system with complete information.
Collections Representative
Volk Inc
01.2016 - 08.2018
- Reasoned with customers and attempted to negotiate full balance payments
- Handled contracts and payments on accounts
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Handled irate customers smoothly to achieve performance targets.
Owner/Operator
Fun Kiz Zone LLC
12.2012 - 01.2016
- Created business plan, established processes and directed operations to offer quality to customers
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Education
High School Diploma -
Pineknot Job Core
Pineknot, KY08.2003
Skills
- Full-cycle sales process
- Consultative sales approach
- Product demonstrations and presentations
- Excellent time management
- Driven
- Exceptional customer service
- Sales Associate of the Year
- Telephone sales
- Clear and articulate phone manner
- Analytical problem solver
Timeline
Inside Sales Representative
Arvot
06.2018 - 02.2020
Collections Representative
Volk Inc
01.2016 - 08.2018
Owner/Operator
Fun Kiz Zone LLC
12.2012 - 01.2016
High School Diploma -
Pineknot Job Core