Summary
Overview
Work History
Education
Skills
Timeline
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APRIL GERELL-STILES

New Braunfels,TX

Summary

Seasoned Executive Travel Agent and sales professional with a proven track record of delivering high-touch, customized travel solutions across global destinations. Brings over two decades of experience in sales-driven roles, blending exceptional customer service, destination expertise, and consultative selling to craft complex, multi-stop itineraries tailored to client needs. Adept at cultivating long-term client relationships, and utilizing proprietary booking tools and platforms to drive revenue and efficiency.
Recognized for a calm, solutions-oriented approach in fast-paced environments, with a strong ability to manage competing priorities and exceed performance targets. Now seeking to bring this diverse, client-focused skillset to a dynamic, growth-oriented organization where sales, strategy, and service intersect.

Overview

27
27
years of professional experience

Work History

Executive Sales Agent

Trip Masters
02.2005 - 04.2025
  • Delivered exceptional customer service by advising clients on customized multi-destination vacation packages across Latin America, Europe, Asia, and the Pacific, consistently meeting or exceeding sales targets.
  • Utilized proprietary dynamic trip-planning tools to build and modify complex travel itineraries in real-time, ensuring alignment with client preferences, budgets, and timelines.
  • Leveraged in-depth product knowledge and destination expertise to upsell curated hotels, tours, and transportation options, contributing to increased average transaction value and customer retention.
  • Cultivated long-standing client relationships by providing personalized travel consultations via phone, chat and email.
  • Adapted quickly to evolving travel protocols, supplier policies, and global market trends to proactively resolve client concerns and maintain booking reliability.
  • Collaborated with internal teams to refine user experience across the trip customization platform, ensuring ease of use and enhancing online booking conversions.

Sales Agent

Anzrco Pacifica
09.2003 - 02.2005
  • Specialized in vacation packages to Australia, New Zealand and the South Pacific.
  • Analyzed market trends to identify new opportunities for product offerings.
  • Implemented strategic sales initiatives that improved overall revenue generation.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Software Implementation Specialist

Fourth Dimension Software
06.2000 - 08.2003
  • Led software implementation projects, ensuring alignment with client requirements and timelines.
  • Developed training materials and conducted workshops for end-users to enhance software adoption.
  • Collaborated with cross-functional teams to streamline integration processes and improve system efficiency.
  • Analyzed client feedback to identify areas for enhancement in software functionality and user experience.
  • Conducted thorough testing of implemented software, ensuring optimal performance and stability before deployment.
  • Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.

Travel Agent

Sunmakers Travel
02.1998 - 06.2000
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Resolved customer inquiries and issues effectively to enhance overall satisfaction with travel services.
  • Leveraged industry software to manage bookings, track expenses, and generate reports for clients.
  • Trained junior agents on best practices in customer service and itinerary planning techniques.

Education

Travel Agent Certificate - Tourism And Travel Management

Giselle's Travel School
Sacramento, CA

Skills

  • 20 years of sales and customer service expertise
  • Complex travel itinerary planning
  • Specialist in many destinations: Mexico, Latin America, Europe, Australia, New Zealand and the South Pacific
  • Experience with Amadeus and Sabre
  • Proficient in software testing, training and implementation
  • Meticulous attention to detail

Timeline

Executive Sales Agent

Trip Masters
02.2005 - 04.2025

Sales Agent

Anzrco Pacifica
09.2003 - 02.2005

Software Implementation Specialist

Fourth Dimension Software
06.2000 - 08.2003

Travel Agent

Sunmakers Travel
02.1998 - 06.2000

Travel Agent Certificate - Tourism And Travel Management

Giselle's Travel School

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