April Goncalves

• Processed daily paperwork, received and entered inventory, balanced register drawers and safe, produced staffing schedules and prepared deposits.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Updated and maintained store signage and displays.
• Trained and mentored associates to teach daily tasks and procedures.
• Coordinated social media and marketing strategies to promote brand awareness and increase sales.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Customer Service Responsibilities: Greet and servicing customers making sure each customer has a pleasant experience while developing leadership skills.
• Exceptional customer service skills and exemplary communication skills
• Exceptional employee award

• Patient Registration using EPIC, Telephone etiquette
• Handling specimens, ordering specified tests, and distributing specimens within the laboratory
• Excellence in customer service

[EXTERNSHIP]

• Proper Telephone etiquette, answering and directing patient calls
• Scheduling and confirming patient appointments using "E-Clinical Works" software
• Verifying all patient demographic information upon each visit
• Collecting any payments necessary at time of visit and working with patients to accommodate payment plans
• Stock, prep, and escort patients to exam rooms, administered injections, preformed vitals, assist nurse or physicians as needed