Summary
Work History
Education
Skills
Timeline
Generic

April Haas

South Lyon,MI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Expert in cash handling and suggestive selling, consistently enhancing guest satisfaction and driving sales growth. Proven ability to multitask in high-volume settings while maintaining cleanliness and fostering positive guest interactions.

Work History

Server

Lake Street Tavern
South Lyon, MI
07.2008 - 2010
  • Assisted in training new team members on restaurant protocols and menu offerings.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

The Lyon Grill
South Lyon, MI
01.2007 - 2008
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Processed orders accurately and efficiently, minimizing wait times during peak hours
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards
  • Upsold menu items, contributing to overall sales growth through effective communication techniques.
  • Resolved guest concerns promptly, enhancing satisfaction and fostering repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

Bricks of Northville
Northville, MI
2011 - 2015
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order taking and food delivery efficiently during peak hours.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Trained new servers on menu items and service standards.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Crafted and served a variety of cocktails and beverages to enhance guest experience.

Education

High School Diploma - General

South Lyon High School
South Lyon, MI
06.2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Suggestive selling
  • Beverage preparation
  • Tableside etiquette
  • Wine service
  • Positive guest interactions
  • Multitasking
  • Excellent communication

Timeline

Server

Lake Street Tavern
07.2008 - 2010

Server

The Lyon Grill
01.2007 - 2008

Server/Bartender

Bricks of Northville
2011 - 2015

High School Diploma - General

South Lyon High School

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