April Hanna
Ash,OH
Summary
Detail-oriented Dental Office Manager with 5 of experience managing day-to-day operations of a busy dental practice. Proven track record in optimizing patient experiences, maintaining impeccable office efficiency, and overseeing financial and administrative functions. Proficient in using Dentrix, implementing office protocols, and leading teams to achieve performance benchmarks. Committed to ensuring a seamless patient journey, from appointment scheduling to billing. Demonstrates exceptional organizational skills, strong interpersonal abilities, and a deep understanding of the dental industry's best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Cleveland Dental Institute
10.2022 - Current
- Supervised and led team with 15 doctors, 8 dental assistants and 8 front desk.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed over 100 patients per day.
- Improved aging reports and met monthly goals, which resulted in receiving monthly bonuses.
Lead Dental Assistant
Cleveland Dental Institute
11.2018 - 09.2022
- Took dental images following strict patient protection rules, applying lead aprons.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Used Dentrix to document and maintain patient information and health background.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
STNA
Carington Park
03.2014 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Some College (No Degree) - Dental Hygiene
Lakeland Community College
Willoughby, OHHigh School Diploma -
Central High School
Brooksville, FL06.2008
Skills
- Organizational Skills
- Staff Training
- Chair Side Assistance
- Henry Schein Dentrix
- Crown and Bridge Construction
- Preliminary Impressions
- Office Management
- Taking X-Rays
- Equipment and Instrument Sterilization
- Billing, Claims, and Pre-Authorizations
- General & Surgical procedure setups
- Scheduling & answering phones
- Insurance Verifications (Medicaid, PPO, HMO)
Certification
- Radiology
- CPR & BLS
- CE
- HIPAA
Timeline
Office Manager
Cleveland Dental Institute
10.2022 - Current
Lead Dental Assistant
Cleveland Dental Institute
11.2018 - 09.2022
STNA
Carington Park
03.2014 - 02.2019
Some College (No Degree) - Dental Hygiene
Lakeland Community College
High School Diploma -
Central High School