April Hatfield
Lawton,OK
Summary
Dedicated Team member with a strong focus on customer service and employee job satisfaction. Proven ability to develop a strong restaurant staff, create effective marketing campaigns and maintain a clean desirable location. Understanding that the success of a restaurant begins and ends with the satisfaction of the customers and employees.
Overview
10
10
years of professional experience
Work History
Carhop Server
Sonic Drive-in
06.2022 - Current
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner
- Provided excellent customer service by addressing customer concerns promptly and efficiently
- Ensured that all orders were accurate and complete before serving them to customers.
Store Manager
Bee Healthy Cafe
05.2020 - 05.2022
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Ensured compliance with safety regulations and company policies
- Managed daily banking activities such as deposits and withdrawals.
Shift Lead
Stella Nova Cafe
06.2018 - 05.2020
- Assisted in the training of new employees
- Coached and trained employees and managed daily work assignments to enhance operations
- Resolved customer complaints and reported issues to senior management
Food Safety Manager
District House
11.2017 - 07.2018
- Implemented food safety guideline systems and procedures to reduce inventory waste and improve cleanliness
- Coordinated with suppliers to keep inventory levels stable while keeping to a budget
- Utilized knowledge of POS system and bar equipment to aid patrons with drink and food order needs in a timely and friendly manner to ensure customer satisfaction and continued patronage.
Manager of Operations
Knuck's Wheelhouse
01.2016 - 11.2017
- Motivated staff through acknowledgement of hard work, achievements and instilling accountability while leading by example
- Collaborated with team members to increase individual performance and set realistic improvement goals
- Reduced expenses by minimizing product waste and allocating staff levels accordingly.
Manager
Revolve Pizza Kitchen
09.2014 - 12.2015
- Maintained high standard quality hygiene, health and safety ensuring the correct use of cleaning products and equipment
- Managed employee schedules, hiring and training new employees
- Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
Education
B.A. Art -
Cameron University
Lawton, OK01.2011
Skills
- Inventory management
- Barista Training
- Customer service expertise
- (POS) system operation
- Team leadership
- Staff development
- Responsible and reliable
- 20 years of experience
Timeline
Carhop Server
Sonic Drive-in
06.2022 - Current
Store Manager
Bee Healthy Cafe
05.2020 - 05.2022
Shift Lead
Stella Nova Cafe
06.2018 - 05.2020
Food Safety Manager
District House
11.2017 - 07.2018
Manager of Operations
Knuck's Wheelhouse
01.2016 - 11.2017
Manager
Revolve Pizza Kitchen
09.2014 - 12.2015
B.A. Art -
Cameron University