April Hayes
Goodlettsville,TN
Summary
Highly skilled in data entry with exceptional attention to detail, ensuring accuracy, thoroughness, and completeness in all tasks, including appointment setting
Overview
14
14
years of professional experience
Work History
Medical Courier
Self Employed
02.2025 - Current
- Delivered medical specimens, lab samples, and pharmaceuticals to hospitals, clinics, and laboratories within strict timeframes.
- Ensured compliance with HIPAA regulations and maintained confidentiality of sensitive medical information.
- Conducted routine vehicle maintenance and safety checks to ensure reliable transportation.
- Communicated effectively with healthcare professionals and clients to resolve delivery issues and provide updates.
- Maintained accurate records of deliveries, including tracking and documentation of sensitive materials
School Bus Monitor
Metro Nashville Public Schools
08.2023 - Current
- Train students on safely and emergency evacuation
- Records student behavior incidents for referral and discipline action
- Assist with loading and unloading students on/off the bus provides special assistance to students in wheelchairs,including operating lift , strapping and securing wheelchair
- Assist driver with new students assignment and direction
- Completes a walk-through of interior of bus checking for students,object and trash
Patient Account Representative
Xtend Healthcare
03.2014 - 06.2023
- Performed resolution-oriented billing and follow-up to achieve cash recovery and A/R resolution goals of assigned hospital receivables.
- Trained new associates in proper execution of job duties, in accordance with company expectations
- Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary
- Composes and types routine correspondence, memos, letters, etc
Customer Care Representative
HCA Physician Services
08.2011 - 02.2014
- Print and mail UB92s or HCFA 1500s as needed for account resolution
- Work with patients and guarantors to secure payment on outstanding account balances, enter actions into ECW/HPS link to process payments
- Maintains HIPAA guidelines verification of three qualifying demographic of account information is require on every call, protects confidentiality with regard to all aspects of patient care information.
- Assists provider enrollment, imaging and patient balance department to help maintain required service levels
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZ01-2027
Skills
- Exceptional customer service, leadership, organizational, phone etiquette, oral and written communication, interpersonal, analytical, and problem resolution skills
- Proficient in the use of various computer programs and applications EPIC, Microsoft Word, Excel, Access, Outlook, Power Point Internet and Intranet
- Experience working with commercial payers Blue Cross Blue Shield, Cigna and Humana
- Maintaining positive relationships with peers and clients while thriving in both independent and collaborative work environments
- Proficient in GPS and route optimization software
- Knowledge of medical terminology
- Ability to lift and carry heavy packages
- Clean and free of accident driving
- Available for flexible shifts, nights, weekends, and holidays
- Familiar with local and regional routes in Tennessee area
Dates
11/13/16, 04/01/14, 04/01/17, 04/01/19, 04/01/20, 04/01/21, 04/01/22, 04/01/24
Timeline
Medical Courier
Self Employed
02.2025 - Current
School Bus Monitor
Metro Nashville Public Schools
08.2023 - Current
Patient Account Representative
Xtend Healthcare
03.2014 - 06.2023
Customer Care Representative
HCA Physician Services
08.2011 - 02.2014
No Degree - Criminal Justice
University of Phoenix
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