April Herndon
Spring Arbor,MI
Summary
Dynamic customer service professional with a proven track record at Nutrition Xtreme, excelling in relationship building and conflict resolution. Successfully enhanced client satisfaction through effective communication and problem resolution. Skilled in data entry and appointment scheduling, ensuring smooth operations while fostering a positive environment for both clients and team members.
Fostering a love for learning and creating a stimulating, engaging and positive environment for children of all ages. Supporting developmental milestones and identifying and addressing individual needs.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Nutrition Xtreme
03.2019 - Current
- Responded to customer requests for products, services, and company information.
- Herbalife distributor
Assistant
Nutrition Xtreme
03.2019 - 04.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Cosmetologist
Volume Salon
05.2016 - 07.2018
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Daycare Owner/Operator
Myself
04.2007 - 06.2015
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Daycare Teacher
Wee Friends Child Care
11.2001 - 06.2005
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
Child Development
Trine University
Angola, INCosmetology
Hillsdale Beauty College
Hillsdale, MI03.2016
Pioneer Christian School
Hillsdale, MI05.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Client relations
- Scheduling
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Prioritization
- De-escalation techniques
- Filing
- Product sales
- Coordination
- Sales expertise
- Recordkeeping strengths
- Reading comprehension
- Service upselling
- Lesson Planning
- Child Care, all ages
Timeline
Customer Service Representative
Nutrition Xtreme
03.2019 - Current
Assistant
Nutrition Xtreme
03.2019 - 04.2025
Cosmetologist
Volume Salon
05.2016 - 07.2018
Daycare Owner/Operator
Myself
04.2007 - 06.2015
Daycare Teacher
Wee Friends Child Care
11.2001 - 06.2005
Child Development
Trine University
Cosmetology
Hillsdale Beauty College
Pioneer Christian School
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