April Holloman
Norfolk,VA
Summary
Results-driven professional with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Hope House Foundation
06.2008 - Current
- Provide direct support and advocacy for individuals with cognitive/intellectual disabilities.
- Assist the individuals receiving services with managing money: budgeting, bill payment, financial planning.
- Train new and current staff on how to managed each individuals funds on a weekly basis.
- Write and maintain service support plans for 8-10 individuals.
- Complete state mandated documentation to record services provided.
- Train new and current staff on following services plans for individuals receiving services.
- Maintain relationships with outside agencies for services needed for individuals supported (i.e. medical professionals, case managers, family and friends, etc.
Team Lead Supervisor
Hope House Foundation
Norfolk, VA
06.2018 - 06.2021
- Coached team members in techniques necessary to complete job tasks.
- Completed payroll for employees under my supervision and submitted to accounting department.
- Managed expenses for team location and followed a fiscal budget.
- Trained new staff members on team and agency procedures and kept up with their annual compliance retraining.
- Evaluated employee skills and knowledge regularly, training and retraining, and mentoring individuals with lagging skills.
- Completed state mandated documentation of billed services bi-monthly for 8-10 individuals receiving services.
Human Resources Assistant/Front Desk Receptionist
Top Guard Security
Norfolk, VA
08.2010 - 02.2011
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Oriented newly hired guards by ensuring proper paperwork was completed, training videos were watched, uniforms were issued, and compliance with state guidelines were followed according to the industry standard.
- Greeted guests who entered the office, answered and redirected telephone calls to the appropriate parties, scheduled appointments, distributed paperwork, mail, and paychecks. Assisted with all other staff in the Human Resources Department as needed.
Customer Service Representative
K. Van Bourgondien & Sons, Inc.
07.2007 - 08.2010
- Provided specialized customer care to fundraising program participants and wholesale purchasers
- Made follow up phone calls to customers regarding account inquiries and issues
- Answered incoming calls for customer complaints, inquiries, and orders
- Resolved customer account and product issues.
Front Desk Agent
VSA Resorts
10.2006 - 06.2007
- Checked hotel guest in and out of rental units.
- Made reservations and collected time share mortgage payments.
- Processed and filed confidential guest account information.
Education
Bachelor's of Science in Psychology -
Old Dominion University
Norfolk, VA01.2007
Skills
- Service Monitoring and Evaluation
- Individualized Service Plans
- Rapport and Trust Building
- Accurate Recordkeeping
- Fiscal Budgeting
- Microsoft Proficiency
References
Available upon request
Timeline
Team Lead Supervisor
Hope House Foundation
06.2018 - 06.2021
Human Resources Assistant/Front Desk Receptionist
Top Guard Security
08.2010 - 02.2011
Service Coordinator
Hope House Foundation
06.2008 - Current
Customer Service Representative
K. Van Bourgondien & Sons, Inc.
07.2007 - 08.2010
Front Desk Agent
VSA Resorts
10.2006 - 06.2007
Bachelor's of Science in Psychology -
Old Dominion University