April Jackson
Augusta,GA
Summary
Dedicated Dispatcher with a proven track record in managing high-stress situations, ensuring effective responses to emotionally charged emergencies. Extensive knowledge of E-911 dispatch procedures and strong proficiency in handling both emergency and non-emergency calls. Demonstrated expertise in assessing emergencies while maintaining situational awareness of Washington, DC, and Georgia counties. Known for rapid and accurate typing skills, contributing to efficient communication among teams and timely vehicle tracking.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher 2
Georgia Department Of Public Safety
Grovetown, GA, GA
05.2023 - Current
- Maintained a professional relationship with troopers, citizens, and local government agencies to increase trust, reliability, and rapport.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Community Living Coach
United Cerebal Palsy Of Georgia
Augusta
05.2022 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Telecommunications Operator
OFC Unified Communications
12.2008 - 02.2022
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Answered incoming 911 calls and determined the nature of emergency.
- Maintained contact with callers until help arrived at scene.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
Courier
FedEx Express
04.2005 - 08.2008
- Compilation of reports and records necessary for daily operation.
- Operation of electronic postage charge-back system.
- Handling confidential information and/or high value documents/items including cash.
- Cleaning and caring for his/her assigned vehicle.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions
- Reported any suspected mechanical issues as quickly as possible
- Inspected truck prior to delivery, checking for proper stowage of packages
Education
Certificate - Peer Support
GPSTC
Forsyth, GA11-2024
High School Diploma -
Joel Elais Spingarn
Washington, DC06.1996
Some College (No Degree) - Criminal Law
DeVry University Online
OnlineSkills
- 20 years of Customer Service
- Professional communication
- Inbound and Outbound Calling
- Map reading skills
- Computer-aided dispatching
- Verbal and written communication
- Excellent work ethic
- First Aid/CPR
- Call Center Experience
- Organizational Skills
- Dispatching Field Personnel
- Customer Relationship Management
- Database Maintenance
- Communication Equipment Operation
- Emergency Medical Dispatching
- National Crime Information Center (NCIC)
Certification
- Area of certification Training - Georgia Peace Office Standards Training
- Peer Support Certification
- Post Critical Incident Seminar
Accomplishments
- Completion of 21 hours course on Post Critical Incident Seminar
Timeline
Dispatcher 2
Georgia Department Of Public Safety
05.2023 - Current
Community Living Coach
United Cerebal Palsy Of Georgia
05.2022 - Current
Telecommunications Operator
OFC Unified Communications
12.2008 - 02.2022
Courier
FedEx Express
04.2005 - 08.2008
Certificate - Peer Support
GPSTC
High School Diploma -
Joel Elais Spingarn
Some College (No Degree) - Criminal Law
DeVry University Online