April Johnson
Troup,Texas
Summary
Accomplished in elevating customer satisfaction and team performance at Etech, I excel in critical thinking and customer service. Demonstrated expertise in resolving complex issues, enhancing loyalty, and mentoring teams for peak efficiency. Proven track record in fast-paced environments, emphasizing problem-solving abilities and active listening to achieve and surpass targets.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Concentrix
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
POV (Receiving)
Beall's Distribution Center
04.2022 - 11.2022
- Completing all paper work in a timely manner and uploading inventory.
- Checking the contents of packages and verifying their quantity,quality,and price against invoices and orders
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Direct Care Staff Member
Bluebonnet Homes
01.2015 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
Lead Customer Service Representative
Etech
09.2016 - 04.2020
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
L.D Marshall Academy
Dallas, PA05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Concentrix
11.2022 - Current
POV (Receiving)
Beall's Distribution Center
04.2022 - 11.2022
Lead Customer Service Representative
Etech
09.2016 - 04.2020
Direct Care Staff Member
Bluebonnet Homes
01.2015 - 06.2020
High School Diploma -
L.D Marshall Academy