April Jones

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques on six accounts.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Attended trade shows to represent company products, generate leads, and network with potential clients.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.

• Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
• Procured and managed inventories to support customer backlog and forecast.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Utilized specialized software to capture and process data.
• Self-motivated, with strong sense of personal responsibility.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Tracked customer service cases and updated service software with customer information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

• Optimized inventory management through accurate forecasting and close collaboration with suppliers.
• Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
• Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Planned and established production schedules and optimized control levels for diversified manufacturing operations.

• Accurate inventory database updates. Inventory accuracy exceeded 97% consistently.
• Organizational skills to maintain physical inventory of parts for over 75 robot modules. Each robot module consisted of over 50 individual parts.
• Microsoft Excel skills to build production schedules for over five product lines. Production schedule ensured that production met target timelines and eliminated costly delays.
• Designed and implemented process interface between inventory and purchasing for over 500 parts on all 10 production lines, which eliminated production delays due to needed parts being out-of-stock.
• Decreased shipping time on vendor parts in excess of six weeks by identifying and sourcing parts through U.S. vendors instead of prior Japanese vendors.