April Jones
Denny's
Thomasville,NC
1
Certification
3
Years of experience
Dedicated hospitality professional with a strong background in delivering outstanding customer service. Expertise in managing diverse tasks and addressing customer inquiries while maintaining an organized workspace. Committed to teamwork and adaptability, consistently meeting the evolving demands of a fast-paced environment.
Work History
Server
3 Years 3 Months- While here, I was extremely reliable, and never called out. I was a customer focused shift lead, and known for handling customer concerns and customer complaints.
- I was a dependable shift lead who always showed up if someone needed to call out of work, or if someone just needed a break.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new staff on menu knowledge and service protocols, enhancing team efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Waitress/Shift Leader
2 Years 4 Months- Delivered high-quality customer service in fast-paced environment, managing multiple tables to enhance guest experience.
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable and cohesive staff.
Education
Graduated
- Debate Club Member
Associate of Applied Science - Human Services
Skills
Exceptional customer service
Guest engagement
Cash handling
Shift management
Problem-solving
Approachable demeanor
Team leadership
Excellent communication
Warm and friendly
Strong work ethic
Certification
- Driver's License June 2021 to June 2026
- First Aid Certification
Languages
English - Expert
Timeline
Waitress/Shift Leader
Small Batch
02.2021 - 06.2023Read More
Server
Denny's
06.2020 - 09.2023Read More
East Davidson High School
Graduated
Read More
Davidson Davie Community College
Associate of Applied Science from Human Services
Read More
Additional Information
- Became shift lead at both restaurants i worked at within 6 months at working at them.
- Had most sales at Denny's the first 3 months i worked there.