APRIL JONES
Haltom City,TX
Summary
Detail oriented and people focused Customer Service Professional with diverse experience in call centers, tech support, data entry, and order fulfillment. Proven track record of handling high-volume customer interactions, resolving issues efficiently, and adapting quickly to new systems in both in-person and remote settings. Excels in multitasking, communication, and delivering consistent customer satisfaction.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon Prime Fulfillment
Ft. Worth, TX
01.2024 - 01.2025
- Continually surpassed production goals while ensuring exceptional standards of quality and safety.
- Visually inspected all items for accuracy and damage prior to shelf placement.
- Adapted quickly to task changes and volume surges during peak seasons.
Data Entry Clerk
TRS Rentelco
Grapevine, TX
01.2022 - 01.2023
- Managed inbound and outbound shipments, including inspection, labeling, packaging, and logging equipment.
- Maintained detailed records for tracking equipment rentals and returns to ensure accurate billing.
- Identified and corrected data inconsistencies to improve order accuracy and reduce delays.
Shipping and Receiving Associate
FedEx Supply Chain
Dallas, TX
01.2021 - 01.2022
- Conducted device testing and quality control inspections to identify cosmetic and technical defects.
- Used internal software to update device statuses and generate reports.
- Identified and documented discrepancies in order fulfillment and returns.
Customer Care Representative
Dialog Direct
Fort Worth, TX
01.2017 - 01.2019
- Maintained professionalism and empathy while addressing sensitive financial/account related concerns.
- Followed predefined scripts and customized solutions based on customers needs.
- Maintained HIPAA compliance while collecting and verifying personal information.
- Proficient in using softphones, ticketing systems, remote desktop tools,and digital workspaces.
Apple Repair Technician
Genco
Fort Worth, TX
01.2015 - 01.2016
- Diagnosed and repaired iPhones and Apple devices, including screen replacements, battery swaps, and board level troubleshooting.
- Disassembled and reassembled devices using ESD Safe tools.
- Device imaging and software restoration
- Soldering and micro component handling.
- Ensured data privacy and proper handling of the devices in compliance with company and Apple guidelines.
Education
High School Diploma -
Summit High School
Arlington, TX01-2014
Skills
- Troubleshooting and Technical Assistance
- Remote Communication
- Conflict Resolution, and Escalation Handling
- Telemarketing, and Outbound Sales
- Communication, and Team Collaboration
- Self Motivation with Time Management
- Software Systems (Oracle, Tableau, Xero)
- QDM training
Timeline
Warehouse Associate
Amazon Prime Fulfillment
01.2024 - 01.2025
Data Entry Clerk
TRS Rentelco
01.2022 - 01.2023
Shipping and Receiving Associate
FedEx Supply Chain
01.2021 - 01.2022
Customer Care Representative
Dialog Direct
01.2017 - 01.2019
Apple Repair Technician
Genco
01.2015 - 01.2016
High School Diploma -
Summit High School