Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Stewart

Denton,TX

Summary

Detail-oriented and analytical professional with hands-on experience in technical support, customer service, and caregiving. Proven ability to analyze data for process improvement and enhance customer satisfaction. Seeking remote overnight opportunities in data analytics and healthcare, leveraging strong problem-solving skills and a commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
Irving, TX
09.2024 - Current

- Efficiently fulfilled customer orders by picking, packing, and shipping products within strict deadlines, contributing to a 15% increase in order accuracy.

- Maintained a clean and organized work environment while adhering to safety guidelines and protocols.

- Collaborated with team members to ensure smooth operations and timely delivery of goods.

Cell Phone Technician

MarketSource
Denton, TX
07.2023 - 11.2024

- Analyzed device performance data to improve service turnaround time by 20%, enhancing customer experience.

- Implemented quality control metrics, reducing device failure rates by 15%.

- Used problem-solving skills to diagnose and repair an average of 5 devices per day, ensuring customer satisfaction.

Caregiver

Cornerstone Health Care
Denton, TX
03.2024 - 10.2024

- Provided compassionate care and support to individuals with diverse needs, assisting with daily living activities and promoting independence.

- Developed personalized care plans and maintained accurate records to ensure compliance with healthcare regulations.

- Communicated effectively with patients and their families to address concerns and improve overall care quality.

Service Advisor

Office Depot Inc
Denton, TX
03.2022 - 06.2023

- Managed customer interactions and data entry for repair estimates, ensuring accurate reporting and compliance with business metrics.

- Utilized analytical skills to identify customer needs, improving service revenue by 10%.

- Provided exemplary customer service, resolving conflicts and enhancing overall satisfaction ratings.

Server

Chili's Bar and Grill
Denton, TX
12.2021 - 04.2022

- Delivered exceptional service to guests in a fast-paced environment, efficiently managing multiple tables and ensuring optimal customer satisfaction.

- Collaborated with kitchen staff to ensure timely delivery of food and drinks, contributing to improved service efficiency.

- Handled cash and processed transactions accurately, maintaining financial accountability.

Customer Service Agent

Uhaul Moving And Storage
Remote
11.2021 - 04.2022

- Resolved customer inquiries efficiently using data tracking systems, achieving a 95% satisfaction rate.

- Processed an average of 4 refunds and exchanges per day, adhering to company policy and ensuring customer satisfaction.

Team Member

KFC
Byram, MS
02.2019 - 07.2020

- Provided prompt and friendly service to customers while maintaining high standards of food safety and cleanliness.

- Assisted with food preparation and inventory management, ensuring all orders were fulfilled accurately.

- Promoted a positive dining experience through effective communication and teamwork.

Education

High School Diploma -

Terry High School
Terry, MS
05.2021

Skills

    - Healthcare Skills: Patient Interaction, HIPAA Compliance, Medical Terminology, Care Coordination, Electronic Health Record (EHR) Management

    - Technical Skills: Mobile Device Management (MDM), Quality Control, Advanced Troubleshooting

    - Customer Service: Conflict Resolution, Active Listening, Needs Assessment

    - Caregiving: Compassionate Patient Care, Medication Administration, Daily Living Assistance, Care Plan Implementation

Certification

Data Analytics

Timeline

Warehouse Associate

Amazon
09.2024 - Current

Caregiver

Cornerstone Health Care
03.2024 - 10.2024

Cell Phone Technician

MarketSource
07.2023 - 11.2024

Service Advisor

Office Depot Inc
03.2022 - 06.2023

Server

Chili's Bar and Grill
12.2021 - 04.2022

Customer Service Agent

Uhaul Moving And Storage
11.2021 - 04.2022

Team Member

KFC
02.2019 - 07.2020

High School Diploma -

Terry High School