APRIL JUAREZ
Phoenix
Summary
Professional with expertise in property operations management, focusing on efficient maintenance coordination, budget development, and vendor relations. Demonstrated commitment to quality assurance and customer service, consistently exceeding performance expectations. Experienced in crisis intervention and case management, with strong skills in empathetic communication and problem-solving. Recognized for building trust with diverse clients and delivering impactful support in challenging situations.
Overview
9
9
years of professional experience
Work History
Shelter Advocate
Umom New Day Centers
Phoenix
06.2023 - Current
- Facilitated access to shelter services and community resources for clients experiencing homelessness.
- Conducted intake assessments to evaluate client needs and eligibility for assistance.
- Mediated conflicts between clients, promoting a peaceful living environment.
- Advocated for clients' rights within shelter systems and external agencies.
- Maintained accurate records of client interactions and service referrals, adhering to agency policy.
Residential House Manager
Homes Halfway Inc.
Glendale
09.2018 - 06.2023
- Oversaw daily home operations to ensure compliance with regulations and company standards.
- Assisted individuals in activities of daily living, promoting functional independence.
- Reviewed and adjusted plans to align with evolving client needs and preferences.
- Supervised surveillance of grounds and facility to deter theft and accidents.
- Identified maintenance requirements and notified appropriate personnel for repairs.
- Managed telephone communications, routing calls and delivering messages efficiently.
- Collaborated with staff to address and resolve issues affecting individual students.
Volunteer
Human Services Campus
Phoenix
09.2018 - 01.2023
- Assisted with handing out water to clients every friday during the hottest part of the year.
Volunteer Captain
Homes Halfway Inc.
Glendale
09.2018 - 01.2023
- Worked in conjunction with Glendale P.D. and Fire to provide safe and progressive clean up of downtown Glendale.
Cashier/Front End Clerk
Circle K
Phoenix
02.2018 - 08.2018
- Stocked and replenished merchandise according to store merchandising layouts.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Counted money in cash drawer at beginning of shift to verify correct amounts of change and cash.
- Handled customer complaints following store policies and procedures.
- Used the point of sale system to accurately complete transactions.
- Enforced all front-end policies and procedures including dress code and attendance.
- Explained check-out system to customers, speeding up operations.
- Collaborated with management to develop and implement new strategies for improved customer service.
- Handled large amounts of money and supported accuracy of financial transactions.
- Asked for identification for any individual who appeared to be under the age of 21 when purchasing cigarettes.
- Confirmed accurate scanning of products to verify customer orders.
Cashier Team Lead
Trails Ltd.
Phoenix
01.2017 - 02.2018
- Participated in recruiting, training, and supervising direct care staff for facility.
Education
High School Diploma -
Phoenix, AZ
Phoenix, AZ05.2010
Skills
- Activity supervision and mobility assistance
- Emergency support and crisis management
- Compliance and facility inspections
- Resident relations and service quality
- Household management and positive reinforcement
Volunteer Experience
- Volunteer, 09/01/18, 01/31/23, Human Services Campus, Phoenix, AZ, Assisted with handing out water to clients every Friday during the hottest part of the year.
- Volunteer Captain, 09/01/18, 01/31/23, Homes Halfway Inc., Glendale, AZ, Worked in conjunction with Glendale P.D. and Fire to provide safe and progressive clean up of downtown Glendale.
Timeline
Shelter Advocate
Umom New Day Centers
06.2023 - Current
Residential House Manager
Homes Halfway Inc.
09.2018 - 06.2023
Volunteer
Human Services Campus
09.2018 - 01.2023
Volunteer Captain
Homes Halfway Inc.
09.2018 - 01.2023
Cashier/Front End Clerk
Circle K
02.2018 - 08.2018
Cashier Team Lead
Trails Ltd.
01.2017 - 02.2018
High School Diploma -
Phoenix, AZ