April Kincaid
Chattanooga,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at First Watch Daytime Cafe. Excelled in fast-paced environments, enhancing guest engagement and streamlining operations. Demonstrated strong work ethic and exceptional team collaboration, significantly improving customer satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
First Watch Daytime Cafe
09.2024 - Current
- Provide exceptional dining experiences by greeting guests, taking orders and ensuring delivery of high-quality meals.
- Worked knowledge of POS systems and cash handling.
- Clean and reset tables promptly and efficiently for incoming customers with a noticeable impact on reducing wait times.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Serving up to 30-70 guest in a fast paced environment .
Cashier/Retail Sales Associate
Nordstom Rack
08.2023 - 07.2024
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server
First Watch Daytime Cafe
10.2023 - 05.2024
- Provided exceptional dining experiences by greeting guests, taking orders and ensuring delivery of high-quality meals.
- Worked with POS systems and cash handling.
- Cleaned and reset tables promptly and efficiently for incoming customers with a noticeable impact on reducing wait times.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served up to 30-70 guest in a fast paced environment.
Cashier
Forever 21
04.2012 - 01.2015
- Worked effectively in fast-paced environments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Aesthetic License - Aesthetician
Brillare Beauty Institute
Chattanooga, TN05-2025
High School Diploma -
Fulton High School
Knoxville, TN05-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Supply restocking
- Team collaboration
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
-
Timeline
Server
First Watch Daytime Cafe
09.2024 - Current
Server
First Watch Daytime Cafe
10.2023 - 05.2024
Cashier/Retail Sales Associate
Nordstom Rack
08.2023 - 07.2024
Cashier
Forever 21
04.2012 - 01.2015
Aesthetic License - Aesthetician
Brillare Beauty Institute
High School Diploma -
Fulton High School