April Langley
Mesa,AZ
Summary
To find employment that will allow me to use the skills I have gained over my working career.
Work with a company that allows me to show my value and help them be successful while giving me the opportunity for personal and professional growth.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel.
Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction.
Dedicated to organization and collaboration with over 12 years in a medical setting and over 20 years of exceptional customer service.
Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
21
21
years of professional experience
Work History
Medical Office Assistant
New Focus Mental Health Clinic
Pahrump, NV
01.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Used TheraNest to schedule appointments for sessions with Therapist.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Office Assistant and LMT
Dr Robert Pyne Chiropractic Office
Aurora, IL
02.2008 - 12.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes onto Patient's Ledger
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Maintained client treatment records and designed long-term care programs for return customers.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Grew sales with great work ethic and positive attitude.
Parts Manager, Administrative Manager
Ingersoll Rand
Villa Park, IL
12.2000 - 02.2008
- Set up parts warehouse and Inventory Location System, All Shipping and Receiving, Coordinated Yearly Parts Inventory, Processed all parts orders, Identified parts as needed, Processed payments, Handled all incoming Parts Dept calls, emails and faxes, Supported the Service Dept and the Rental Dept in their parts needs
- Worked with Salesmen and approved all Machine orders, Invoicing, Processed customer financing thru Finance Company, Processed Bank Deposits, Accounts Payable, Accounts Receivable, Collections, Handled HR matters for our Store, Continued coordination of Yearly Parts Inventory.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL05.1990
Associate of Science - Health Information Technology
CBD College
Los Angeles, CA09.2022
Massage Therapy Diploma / Certificate - Massage Therapy
Everest College - North Aurora, IL
01.2008
Skills
- Detail-Oriented
- Appointment Scheduling
- Critical Thinking
- Verbal and Written Communication
- Organization and Time Management
- Supply Ordering
- Medical Charting
- Customer Service
- Problem Solving
- HIPAA Compliance
- EHR Software
- Cash Handling
Timeline
Medical Office Assistant
New Focus Mental Health Clinic
01.2021 - 07.2022
Medical Office Assistant and LMT
Dr Robert Pyne Chiropractic Office
02.2008 - 12.2019
Parts Manager, Administrative Manager
Ingersoll Rand
12.2000 - 02.2008
High School Diploma -
Waubonsie Valley High School
Associate of Science - Health Information Technology
CBD College
Massage Therapy Diploma / Certificate - Massage Therapy
Everest College - North Aurora, IL