LISA DIDONNA

Responsibility of opening and closing the practice. Meet and greet the patients always with kindness and enthusiasm. Collected copays/payments by either cash,check or credit card. Phone triage urgent to non urgent questions/appointments. Surgical scheduler, office, radiology,lab,COVID testings,specialty MD's and other numerous scheduling/rescheduling. Obtained prior insurance authorizations. Scheduling lunch meetings/order catering with drug representatives. Ordering of all office/medical supplies. Also have been an Opthalmic technician. Assisted MD with in office procedures, performed glaucoma testing on patients.

Medical/surgical floor. Patient assistant. Monitored patients well being. Vital signs, dressing changes,measuring of fluids,baths,transportating or walking patients. Stocking supplies.

• Demonstrated knowledge of technical procedures and proper equipment use.
• Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.

• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.

• Documented vital signs and health history for patients in clinic and hospital environments.
• Prepared and administered medications to alleviate patient symptoms.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Taught patients about medications, procedures and care plan instructions.
• Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
• Assisted with patients, supported physical and emotional needs across multiple sites and locations.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Entered procedure codes and diagnosis codes into medical billing software.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Received, recorded and filed medical payments by check, cash and credit card.