April Langlois
Amarillo,TX
Summary
Currently overseeing operations as a GSL-Manager at Pilot, driving customer satisfaction and operational excellence. Achieving strong team performance and business objectives through effective leadership and a commitment to exceeding expectations. Strong focus on maximizing safety, productivity and fostering a collaborative team environment.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
GSL MANAGER
Pilot Travel Centers
Amarillo, Tx
06.2023 - Current
- Managed staff schedules to optimize team performance and coverage.
- Trained new employees on policies, procedures, and safety protocols.
- Enforced customer service standards and resolved issues to maintain high-quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned specific tasks to team members to improve workflow efficiency. to associates to fit skill levels and maximize team performance.
- Oversaw daily operations to ensure efficient service at travel center locations.
- Monitored staff performance and addressed issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes that streamlined workflow across the organization.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Shift Lead
ABM Industries
Amarillo, Tx
05.2022 - 06.2023
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new employees on company policies and operational procedures.
- Coordinated workflow among team members to optimize efficiency.
- Monitored inventory levels and assisted in supply chain management tasks.
- Conducted quality checks on services provided to maintain standards.
- Facilitated communication between management and staff to address concerns.
- Implemented process improvements to enhance productivity within the team.
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured that all safety protocols were followed at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Monitored employee performance and provided feedback on areas for improvement.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured compliance with health and safety regulations at all times.
- Trained new employees on company policies, procedures, and job duties.
- Checked orders for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coached staff on strategies to enhance performance and improve customer relations.
Assembly Line Worker
Eaton’s
Amarillo, Tx
06.2021 - 05.2022
- Assembled components following detailed specifications and quality standards.
- Operated machinery to facilitate efficient assembly line production processes.
- Inspected finished products for defects and ensured adherence to quality control guidelines.
- Collaborated with team members to maintain a smooth workflow on the assembly line.
- Packed and labeled completed products for shipment according to company procedures.
- Maintained a clean and organized work area to promote safety and efficiency.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Built and packaged products to comply with multiple work orders and deadlines.
- Completed component assembly with minimal supervision to meet deadlines.
- Ensured compliance with company policies and procedures at all times.
- Packaged products and double-checked package labels for accuracy.
Assistant Manager/Manager in Training
Allsups Convience Store
Borger, Texas
03.2016 - 06.2021
- Supervised daily store operations and ensured efficient workflow.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and store policies.
- Trained new staff on customer service and store policies.
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer inquiries and resolved complaints effectively.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented training plans for new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management and restocked merchandise as needed.
- Managed inventory levels and conducted regular stock checks.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with vendors to maintain product supply levels.
- Promoted a clean and safe work environment for all employees and customers.
- Ensured compliance with safety standards and health regulations.
- Ensured compliance with safety regulations and company policies.
- Monitored cash handling procedures to ensure accuracy and security.
- Monitored cash register operations and managed cash deposits.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced leadership abilities through training and hands-on task completion.
- Maintained current understanding of company offerings to better serve customers and team members.
- Maintained up-to-date knowledge of company products and services.
- Learned company processes, procedures and employee role functions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Implemented promotional displays to enhance product visibility.
- Coordinated employee schedules to optimize coverage during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Engaged in customer service initiatives to improve client satisfaction levels.
Education
GED
Sanford, MESkills
- Operational efficiency
- Customer service
- Staff training
- Coaching
- Task delegation
- Candidate interviews
- Inventory control
- Ordering
- Cash register/POS System
- Cleaning & sanitizing
- Food service
- Shipping & receiving
- Assembly
- Time Management
- Organizational skills
- De-escalate conflict
- Merchandising
- Maintenance
- Serve Safe certificate
Languages
English
Full Professional
A1
Certification
- Manager Serve Safe Certificate
References
References available upon request.
Timeline
GSL MANAGER
Pilot Travel Centers
06.2023 - Current
Shift Lead
ABM Industries
05.2022 - 06.2023
Assembly Line Worker
Eaton’s
06.2021 - 05.2022
Assistant Manager/Manager in Training
Allsups Convience Store
03.2016 - 06.2021
GED