Nicki Dowd
Ashfork
Summary
Dynamic GSL Manager with a proven track record at Pilot Travel Centers, enhancing customer satisfaction and leading teams to peak performance. Skilled in staff training and complex problem-solving, I excel in creating efficient, safe work environments and boosting team productivity without compromising service quality.
Overview
2
2
years of professional experience
Work History
GSL Manager
Pilot Travel Centers
10.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Worked on self checkout, POS system.
Team Member
Loves Travel Stop
10.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma - General Studies
Jordan High School
West Jordan, UT05.1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Complex Problem-solving
Timeline
GSL Manager
Pilot Travel Centers
10.2023 - 12.2024
Team Member
Loves Travel Stop
10.2022 - 10.2023
High School Diploma - General Studies
Jordan High School
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