Amanda Calder

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.

Building computer systems from scratch. Troubleshooting program issues and fixing them to the best of my ability.

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Resolved technical issues for clients through remote support, increasing customer satisfaction.
• Enhanced system performance by conducting regular software and hardware updates.