April Laue
BSN Nursing Student
Sevierville,TN
Summary
Offering strong interpersonal skills and genuine desire to learn and grow in the healthcare setting. Brings solid foundation in customer service and administrative tasks, easily adaptable to healthcare environment's needs. Ready to use and develop communication and organizational skills as a student nurse in your facility.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Patient Services Representative
LeConte Orthopedics
08.2021 - 05.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
Education
Bachelor of Science - Nursing
South College
Knoxville, TN 04.2024 - 09.2025
Bachelor of Science - Nutrition And Dietetics
Andrews University
Berrien Springs, MI 08.2007 - 05.2009
Skills
Patient registration
Patient education
Problem-solving
Multitasking and organization
Friendly and outgoing
Records maintenance
Relationship building
Teamwork and collaboration
Punctual and hardworking
Timeline
Bachelor of Science - Nursing
South College
04.2024 - 09.2025
Patient Services Representative
LeConte Orthopedics
08.2021 - 05.2023
Bachelor of Science - Nutrition And Dietetics
Andrews University
08.2007 - 05.2009