Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Mahon-Rubyor

Watertown,NY

Summary

Customer service professional with a strong work ethic and integrity, honed at Grand Union Supermarket. Proven ability to enhance customer satisfaction through effective communication and personalized service. Skilled in processing payments accurately while demonstrating patience and empathy in high-pressure situations. Committed to fostering positive customer experiences.

Overview

19
19
years of professional experience

Work History

Cashier

Grand Union Supermarket
05.2021 - Current
  • Greet customers entering store and responded promptly to customer needs.
  • Welcome customers and helped determine their needs.
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Direct and answer phone calls to the best of my ability.
  • Bag Groceries as needed
  • Light cleaning in work area

Customer Counter Clerk

Pine Cleaners Llc
01.2020 - Current

*Take in customer clothing over counter.

* Process payments: Cash, Checks, and Charge cards.

* Laundry Duties- Washing and Pressing Shirts. Assemble

clothing to prepare for customer pick up.

* Billing- sending out weekly and monthly bills to

businesses and residential customers for payment.

* Direct and Answered phone calls to the best of my

ability.



Counter Clerk

Nelsons Drycleaning
01.2016 - 01.2020
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Processed cash, check and credit card payments.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Directed and answered phone calls to the best of my ability.

Customer Counter Clerk

Pine Cleaners Inc.
09.2006 - 01.2016

* Taking in clothing over the counter for cleaning and/or

repair.

*Processed Payments of Cash, Checks and Charges.

* Directed and Answered Phone calls to the best

of my ability.

Education

Bachelor of Science - Community And Family Services

SUNY Empire State College
Saratoga Springs, NY
12-2024

Associate of Arts - Humanities And Social Science

Jefferson Community College
Watertown, NY
12-2020

GED -

Department of Education
Albany, NY
03-1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Grand Union Supermarket
05.2021 - Current

Customer Counter Clerk

Pine Cleaners Llc
01.2020 - Current

Counter Clerk

Nelsons Drycleaning
01.2016 - 01.2020

Customer Counter Clerk

Pine Cleaners Inc.
09.2006 - 01.2016

Bachelor of Science - Community And Family Services

SUNY Empire State College

Associate of Arts - Humanities And Social Science

Jefferson Community College

GED -

Department of Education