Kenyon Hosch
Waterloo,IA
Summary
Proactive and empathetic, with a proven track record at UPS, I enhanced customer satisfaction significantly by addressing shipping issues before they escalated. My blend of problem-solving skills and customer service excellence, coupled with proficient data entry abilities, ensured efficient operations and positive customer interactions, demonstrating reliability and a deep understanding of customer needs.
Overview
5
5
years of professional experience
Work History
Customer Counter Clerk
UPS
08.2020 - Current
- Addressed potential shipping issues proactively preventing delays or mix-ups in deliveries.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter.
- Make phone calls to customers letting them know their package is ready for pickup.
Education
Bachelor of Liberal Studies -
University of Northern Iowa
Cedar Falls, IA07-2023
Skills
- Reliability and punctuality
- Empathy and patience
- Problem-solving skills
- Complaint handling
- Listening skills
- Customer service
- Customer satisfaction
- Data entry
Timeline
Customer Counter Clerk
UPS
08.2020 - Current
Bachelor of Liberal Studies -
University of Northern Iowa
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