Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Paschal

Rogue River,OR

Summary

Proven operations leader with a track record of enhancing efficiency at UPS and USPS. Excelled in managing staff, resolving customer issues, and ensuring timely deliveries, showcasing strong problem-solving and computer skills. Known for reliability and workplace safety.

Overview

24
24
years of professional experience

Work History

Customer Counter Clerk

UPS Customer Center
10.2019 - 06.2024
  • Managed POS computer
  • Addressed potential shipping issues proactively
  • Worked together with drivers and office staff to resolve shipping issues
  • Established relationships with regular customers through personalized service
  • Assisted customers with shipping needs, ensuring accurate information and pricing options were provided.


Rural Mail Carrier

USPS
01.2016 - 10.2019
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Organized mail ahead of delivery runs for correct routing.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered mail and packages to customers on prescribed route with accuracy

Local Sort Supervisor

UPS
07.2000 - 12.2015
  • Managed evening operations
  • Coordinated staff scheduling to ensure adequate coverage
  • Resolved customer concerns via internet and phone
  • Coordinated with drivers for timely safe returns
  • Audited employee timecards for accuracy
  • Prepared delivery equipment for next day
  • Ensured all vehicles were unloaded and outbound trailers were loaded to meet pull time

Education

Rogue River High
Rogue River, OR

Skills

  • Reliability and punctuality
  • Operations management
  • Workplace safety
  • Computer skills
  • POS system operation
  • Problem-solving skills
  • Package handling

Timeline

Customer Counter Clerk

UPS Customer Center
10.2019 - 06.2024

Rural Mail Carrier

USPS
01.2016 - 10.2019

Local Sort Supervisor

UPS
07.2000 - 12.2015

Rogue River High
Donna Paschal