Donna Paschal
Rogue River,OR
Summary
Proven operations leader with a track record of enhancing efficiency at UPS and USPS. Excelled in managing staff, resolving customer issues, and ensuring timely deliveries, showcasing strong problem-solving and computer skills. Known for reliability and workplace safety.
Overview
24
24
years of professional experience
Work History
Customer Counter Clerk
UPS Customer Center
10.2019 - 06.2024
- Managed POS computer
- Addressed potential shipping issues proactively
- Worked together with drivers and office staff to resolve shipping issues
- Established relationships with regular customers through personalized service
- Assisted customers with shipping needs, ensuring accurate information and pricing options were provided.
Rural Mail Carrier
USPS
01.2016 - 10.2019
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Organized mail ahead of delivery runs for correct routing.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered mail and packages to customers on prescribed route with accuracy
Local Sort Supervisor
UPS
07.2000 - 12.2015
- Managed evening operations
- Coordinated staff scheduling to ensure adequate coverage
- Resolved customer concerns via internet and phone
- Coordinated with drivers for timely safe returns
- Audited employee timecards for accuracy
- Prepared delivery equipment for next day
- Ensured all vehicles were unloaded and outbound trailers were loaded to meet pull time
Education
Rogue River High
Rogue River, ORSkills
- Reliability and punctuality
- Operations management
- Workplace safety
- Computer skills
- POS system operation
- Problem-solving skills
- Package handling
Timeline
Customer Counter Clerk
UPS Customer Center
10.2019 - 06.2024
Rural Mail Carrier
USPS
01.2016 - 10.2019
Local Sort Supervisor
UPS
07.2000 - 12.2015
Rogue River High
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