Monica Fritzen
Shakopee,Minnesota
Summary
Proven customer service expert from JOANN Fabrics and Crafts, adept in enhancing customer satisfaction and streamlining front-end operations. Demonstrates exceptional organizational skills and empathy, excelling in high-pressure environments. Achieved notable improvements in customer retention and store efficiency through effective complaint handling and meticulous stock management.
Overview
7
7
years of professional experience
Work History
Customer Counter Clerk
JOANN Fabrics and Crafts
09.2017 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
Education
No Degree - Organizational Communication
Cardinal Stritch University
Edina, MNSkills
- Reliability and punctuality
- Empathy and patience
- Strong Organization
- Complaint Handling
- Stock replenishment
- Customer Service
- Punctual and Reliable
- Dependability
- Detail Oriented
Timeline
Customer Counter Clerk
JOANN Fabrics and Crafts
09.2017 - Current
No Degree - Organizational Communication
Cardinal Stritch University
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