April Marks
Manchester,NH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Release of Information Specialist/Health Information
Dartmouth-Hitchcock
03.2019 - Current
- Process requests for Releases of Health Information to third parties ensuring proper authorization is provided
- Ensure that Privacy and State regulations are adhered to when disclosing health information
- Greet Customers, screen incoming calls, review and interpret clinical information from paper or electronic patient records and releases it to authorized requesting parties, document all requests written or verbal, prioritize requests
Lead OR Scheduling Coordinator / Admin Asst II
Catholic Medical Center
Manchester, NH
01.2020 - 10.2024
- Managed the OR Scheduling Department
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust schedules as needed.
- Resolved scheduling conflicts between time and equipment.
- Coordinated with department managers to adjust OR schedules as needed.
- Responsible for recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved Surgeon’s inquiries regarding schedule changes or availability of services and products.
- Collaborated with other departments to coordinate resources when necessary.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed room and resource bookings for internal and external surgeons and procedures.
Server, Hostess, Expeditor
Grill 603
09.2016 - 06.2019
- Provide the best customer service experience so the customers enjoy their dining experience
Benefits Representative
The Mental Health Center of Greater Manchester
02.2019 - 03.2019
- Temporary position, verify insurance benefits and update patients charts
Pre-load Package Handler
UPS
10.2018 - 02.2019
- Part-time/seasonal (Temp job)
- Physical, fast-paced, continual lifting, lowering and sliding packages that typically weigh 25 – 70 lbs
Insurance Coordinator
Family Dental Care of Milford
01.2018 - 10.2018
- Verify patient’s insurance, submit claims
- Explain patient’s benefits and co-pays to them in a manner that they understand
- Interact with patients via phone, e-mail and or in-person
- Coordinate and process payments and troubleshoot any issues related to these payments
Per Diem - Morgue Technician
Concord Hospital
06.2011 - 04.2018
- Work under the general supervision of the Chief Medical Examiner performing technical work during autopsies and other postmortem examinations
- Responsibilities include collecting toxicology and evidence
- Removal of skullcap and extraction of the brain
Senior Integrated Benefit Qualification Specialist
Fidelity Investments
01.2014 - 08.2017
- Provide clear written communication to parties, qualify accounts and beneficiaries while adhering to multiple Plan / client specifics
- QC the work and letters of 21 team members on quality and accuracy
Survivor Services, Correspondence, and Life Insurance Claims Specialist
Fidelity Investments
03.2008 - 01.2014
Retirement Specialist - Defined Contributions and Defined Benefits
Fidelity Investments
11.2006 - 03.2008
Veritude (Fidelity’s staffing agency/division)
01.2006 - 11.2006
Education
Certificate - Medical Assistant course
Seacoast Career School
01.2011
Skills
- Word
- Excel
- CPR/BSL
- Medical & Life Ins
- Attention to detail
- First Aid
- Multitask & Prioritize
- Appt Scheduling
- HIPPA/Confidentiality
- Draw blood
- Resilient
- Planning and Research
- Critical Thinking
- Type 45 words per minute
- Conflict Resolution
- Medical Terminology/Anatomy
- Decision making skills
- Flexibility
- Written & Verbal communication
Timeline
Lead OR Scheduling Coordinator / Admin Asst II
Catholic Medical Center
01.2020 - 10.2024
Release of Information Specialist/Health Information
Dartmouth-Hitchcock
03.2019 - Current
Benefits Representative
The Mental Health Center of Greater Manchester
02.2019 - 03.2019
Pre-load Package Handler
UPS
10.2018 - 02.2019
Insurance Coordinator
Family Dental Care of Milford
01.2018 - 10.2018
Server, Hostess, Expeditor
Grill 603
09.2016 - 06.2019
Senior Integrated Benefit Qualification Specialist
Fidelity Investments
01.2014 - 08.2017
Per Diem - Morgue Technician
Concord Hospital
06.2011 - 04.2018
Survivor Services, Correspondence, and Life Insurance Claims Specialist
Fidelity Investments
03.2008 - 01.2014
Retirement Specialist - Defined Contributions and Defined Benefits
Fidelity Investments
11.2006 - 03.2008
Veritude (Fidelity’s staffing agency/division)
01.2006 - 11.2006
Certificate - Medical Assistant course
Seacoast Career School