April Marsett
TROY,NY
Summary
Experienced patient support professional with strengths in appointment scheduling, insurance verification, and referral coordination. Known for accurate records, clear communication, and smooth patient visits.
Overview
17
17
years of professional experience
Work History
Patient Support Representative
Image Care
Latham, New York
02.2022 - Current
- Coordinated patient imaging appointments and follow-up calls, ensuring timely communication at Image Care.
- Verified insurance details and referral information for scheduled procedures, facilitating smooth patient experiences.
- Responded to patient inquiries about imaging services, preparation, and visit instructions, enhancing patient understanding.
- Updated patient records and appointment details in scheduling systems.
Teacher's Assistant
Cobleskill-richmondville School District
Cobleskill, New York
10.2014 - 06.2018
- Assisted students with reading, writing, and math activities during daily lessons.
- Supported teachers in classroom instruction across Cobleskill-Richmondville School District grade levels.
- Prepared instructional materials and organized classroom supplies for lesson delivery.
- Communicated with teachers about student needs, assignments, and classroom routines.
- Monitored student behavior during daily activities to ensure safety and compliance with school rules. during lunch, recess, and hallway periods.
Family Caregiver
Schenectady OPWDD
Schenectady, New York
07.2010 - 08.2014
- Supported daily living routines for Schenectady OPWDD individuals in home settings.
- Provided personal care, meal preparation, and household support to enhance daily living for individuals.
- Monitored health needs and promptly communicated changes to the care team to ensure timely interventions.
- Followed person-centered care plans and support instructions.
- Documented care activities and service updates to maintain accurate records for Schenectady OPWDD.
- Provided transportation for family members to medical appointments and errands. to medical appointments and other errands.
Direct Support Professional
Schoharie County A R C
Schoharie, New York
10.2009 - 02.2011
- Supported individuals in daily living routines at Schoharie County ARC, enhancing their independence. Schoharie County ARC individuals with daily living routines.
- Facilitated personal care, hygiene, and meal preparation for participants, promoting well-being and dignity.
- Administered medications following care plans and agency procedures.
- Recorded services, behaviors, and observations in client records to ensure continuity of care and support.
- Supported community outings, appointments, and recreation activities.
Education
High School Diploma -
Schoharie Central
Schoharie, NY06-1995
Skills
- Appointment coordination
- Insurance processing
- Referral management
- Patient advocacy
- Patient intake
- Electronic health records
- Care management
Timeline
Patient Support Representative
Image Care
02.2022 - Current
Teacher's Assistant
Cobleskill-richmondville School District
10.2014 - 06.2018
Family Caregiver
Schenectady OPWDD
07.2010 - 08.2014
Direct Support Professional
Schoharie County A R C
10.2009 - 02.2011
High School Diploma -
Schoharie Central