Octavia Jackson
Houston
Summary
Dedicated professional with a proven track record of achieving company objectives through systematic and efficient practices. Adept at thriving in high-pressure environments and quickly adapting to new challenges to effectively enhance the organization's brand.
Overview
6
6
years of professional experience
Work History
Patient Support Representative
TENTIAL STAFFING
11.2022 - 12.2024
- Assist Optum patients in scheduling doctor appointments, ensuring a smooth and efficient booking process
- Support patients in cancelling and rescheduling appointments, ensuring clear communication and a seamless process
- Leave messages for doctors on behalf of patients, conveying important information and requests in a clear and concise manner
- Facilitate the enrollment of new patients, guiding them through the registration process and ensuring all necessary information is collected accurately
- Update patient insurance information and demographic details to ensure accurate and current records
- Answer 60 to 80 calls daily, providing efficient support and assistance to customers
Credentialing Coordinator
VillageMD
04.2021 - 10.2022
- Experienced in managed care credentialing, provider enrollment and/or Medical Staff service setting, specifically working with health plans
- Conducted primary source verifications such as background checks and board certifications
- Knowledge of NCQA and CMS regulatory requirements
- Experience managing CAQH Provider Profiles
- Completed field checks to verify licenses and permits for various business
Credentialing Analyst
AMN Healthcare
08.2020 - 04.2021
- Responsible for verifying professional licenses and certifications of medical staff from various specialties while making sure federal and state standards are met
- Conducted primary source verifications such as background checks and board certifications
- Received and evaluated applications to look for missing and inaccurate information
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Completed field checks to verify licenses and permits for various business
EVS Linen Technician
Lyndon B. Johnson Hospital
11.2018 - 10.2020
- Stores, issues, and distributes all clean linen to appropriate units after examining laundered items to ensure cleanliness and serviceability
- Counts, assembles, records, and reports daily physical inventory of clean linen items in all holding areas
- Compiles accurate daily reports of linen usage in each holding area of the assigned facility
- Assists in the loading and unloading the linen into Pyxis Machine
- Informs the linen distribution supervisor when any inventory levels are below par level
Education
High School -
Dwight D. Eisenhower Senior High School
Houston, TexasSkills
- Data Collection
- Data Entry
- Appointment Scheduling
- Delivery Scheduling
- Computer Proficiency
- 10-Key
Timeline
Patient Support Representative
TENTIAL STAFFING
11.2022 - 12.2024
Credentialing Coordinator
VillageMD
04.2021 - 10.2022
Credentialing Analyst
AMN Healthcare
08.2020 - 04.2021
EVS Linen Technician
Lyndon B. Johnson Hospital
11.2018 - 10.2020
High School -
Dwight D. Eisenhower Senior High School
Similar Profiles
Cameron HubbardCameron Hubbard
Member Service Representative at Contractor With Tential for Navy Federal CreditMember Service Representative at Contractor With Tential for Navy Federal Credit
Lauren CaseLauren Case
Loan Officer Assistant at Navy Federal Credit Union (contracted by Tential)Loan Officer Assistant at Navy Federal Credit Union (contracted by Tential)
ANGELIKA HINDSANGELIKA HINDS
Client Services Administrator at Tential/CantaloupeClient Services Administrator at Tential/Cantaloupe
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Anish RaghavanAnish Raghavan
Marketing Intern at TULU ltdMarketing Intern at TULU ltd