April Marshall
San Antonio
Summary
Dedicated and focused former military personnel who excels at prioritizing and completing multiple tasks simultaneously. Specializes in administrative support and Human Resource relations. Committed to delivering high quality results with little or no supervision. Energetic and organized cultivating in professional results.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Agent
Goosehead Insurance
08.2021 - Current
- Selling insurance: Contacting potential clients, explaining insurance policies, and recommending the best coverage
- Analyzing clients' needs: Interviewing clients to learn about their financial situation and current coverage
- Customizing policies: Building customized insurance programs for clients
- Renewing policies: Handling policy renewals and assisting with the insurance claims process
- Maintaining records: Keeping client records confidential
- Educating clients: Advising clients on the potential risks and benefits of each policy
- Growing business: Generating sales leads and maintaining business through referrals, renewals, and cross-sales
- Providing ongoing service: Processing changes in beneficiary, analyzing policy loan applications, and providing death benefits
- Updating knowledge: Participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Lead Security Officer
Starbucks
08.2017 - 01.2021
- Shift Supervisor starting on10 October2019
- Shift supervisors at Starbucks stores assist the store manager during their scheduled shifts
- This includes running the store during those shifts, helping baristas during busy times, training new employees and delegating tasks
- According to the company, supervisors are responsible for “modeling and acting in accordance with Starbucks guiding principles.” Shift supervisors at Starbucks run store operations during their scheduled shifts
- This includes opening and closing the store, supervising employees, delegating responsibilities, training baristas as needed and developing positive relationships with the staff
- The shift supervisor also should recognize the accomplishments of staff members with positive reinforcement
- Ensuring proper cash management and cash register policies is another important part of the shift supervisor’s job
Beauty Artist
Macy’s
01.2017 - 01.2019
- Started in Asset Protection before moving to Skincare and Cosmetics as a Beauty Artist
- Proficient in Beauty Artistry & Cosmetics knowledge across all brands
- Attended Master Classes from educators within the following brands: Anastasia, Tarte, Too Faced, Boscia, Caudalie and many other industry leaders
Lead Operations Specialist
Fort Campbell
01.2010 - 09.2012
- Served as team lead for6-10 team members to accomplish critical tasks and achieve company objectives
- Advised Platoon Sergeant on potential scenarios in preparation to help soldiers react to certain actions
- Assisted Platoon Sergeant in directing and assessing the work while achieving positive results
Lead Public Affairs Specialist
Kandahar
05.2011 - 09.2011
- Assisted team leader in developing effective communication plans
- Developed, Integrated and implemented public relations activities designed to enhance company missions
Administration Specialist
Natick Soldier Systems Center
07.2009 - 01.2010
- Served as an administrative specialist responsible for the function of human resource operations
- Provided guidance to unit leaders to make sound decisions and meet company objectives
- Maintained company structure by updating job requirements and descriptions for all positions
Cosmetics department manager
Walmart
01.2004 - 01.2007
- Served as Cosmetics department manager from2004-2007 in stores in both Texas and Wisconsin before getting promoted to Front End Customer Service Manager from2007-2009 (at which point I joined the US Army)
- I returned to my position after my active duty service ended and while I was still on reserve duty from2012-2017
Education
Criminal Justice - Criminal Justice
Texas A&M University
College Station, TXSkills
- Microsoft Office proficiency
- Administrative Management
- Human Resource Management
- Training & Development
Awards
Army Good Conduct Medal for service related Honorable Discharge March2009-March2012
Timeline
Licensed Insurance Agent
Goosehead Insurance
08.2021 - Current
Lead Security Officer
Starbucks
08.2017 - 01.2021
Beauty Artist
Macy’s
01.2017 - 01.2019
Lead Public Affairs Specialist
Kandahar
05.2011 - 09.2011
Lead Operations Specialist
Fort Campbell
01.2010 - 09.2012
Administration Specialist
Natick Soldier Systems Center
07.2009 - 01.2010
Cosmetics department manager
Walmart
01.2004 - 01.2007
Criminal Justice - Criminal Justice
Texas A&M University
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