Open To Work
April Marshall
Charlestown,IN
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Compassionate Home Health Caregiver highly productive in providing personalized patient care. Skilled in creating efficient schedules, managing medication routines, and implementing tailored care plans to meet individual needs. Excel in communication, empathy, and patience, ensuring comfort and trust in home health settings. Possess strong capability in problem-solving, adaptability, and time management to enhance patient well-being and support family members with informative updates.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Home Health Caregiver
Self Employed Services
Charlestown, Indiana
08.2020 - Current
- Administered medication as prescribed, ensuring adherence to safety protocols and client schedules.
- Supported clients with personal hygiene tasks, enhancing their comfort and dignity during daily routines.
- Managed household tasks including laundry, meal preparation, and cleaning to maintain a welcoming environment.
- Documented client health changes accurately, facilitating effective communication with healthcare professionals.Provided emotional support, fostering trust and companionship through engaging conversations and activities.
- Monitored vital signs regularly, identifying potential health issues and reporting findings promptly.
- Assisted clients with mobility, ensuring safe transfers and promoting independence in movement.
- Trained new caregivers on best practices in patient care and household management techniques.
- Encouraged social interaction through community outings, enhancing clients' quality of life.
- Organized medication schedules to ensure timely administration and adherence to prescriptions.
- Facilitated light exercise routines to promote physical health and mobility among clients.
- Researched and recommended adaptive equipment to support clients' independence in daily activities.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Monitored patient vital signs and reported changes to physician or nurse.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
Professional Home Cleaner
Precise cleaning services
New Albany, IN
08.2020 - Current
- Executed thorough cleaning tasks in residential homes, ensuring high standards of cleanliness and client satisfaction.
- Applied effective time management techniques to complete cleaning assignments efficiently within designated schedules.
- Collaborated with team members to coordinate cleaning activities, enhancing overall service delivery and client experience.
- Performed detailed cleaning of kitchens and bathrooms, focusing on hygiene and sanitation in high-use areas.
- Adapted cleaning methods based on varying home layouts and client preferences, showcasing flexibility and attention to detail.
- Cleaned light fixtures, ceiling fans, baseboards and other areas as needed.
- Followed safety protocols when handling hazardous materials or chemicals.
- Polished stainless steel fixtures in bathrooms or kitchens with appropriate products.
- Cleaned kitchen appliances like stoves, microwaves, refrigerators.
- Swept and mopped hard surface floors such as tile or wood.
- Ensured that all cleaning equipment was properly stored after use.
- Dusted furniture, shelves and other surfaces in all rooms.
- Washed windowsills and window frames to remove dirt and dust.
- Cleaned and disinfected bathrooms, including showers, bathtubs, toilets, sinks, counters, floors and mirrors.
- Inspected finished work for quality assurance purposes.
- Sanitized countertops using appropriate cleaning supplies.
Server/Bartender
Ocharleys
Corydon, IN
04.2004 - 12.2011
- Delivered prompt and courteous service to enhance customer dining experiences.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Assisted in training new servers on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Managed customer inquiries and resolved issues efficiently to ensure satisfaction.
- Processed orders using point-of-sale system, ensuring accuracy and speed.
- Recommended menu items to customers, enhancing their dining experience and increasing sales.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Supported promotional events by engaging customers and increasing sales opportunities.
- Executed opening and closing procedures, ensuring all tasks were completed to standard.
- Coordinated with team members to ensure smooth operation during peak hours.
- Addressed and resolved conflicts among team members to maintain a positive workplace.
- Provided detailed sales reports to management to aid in decision-making.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Front Office Assistant
Lifespring health services
Corydon, Indiana
07.2001 - 07.2003
- Assisted in managing front desk operations to ensure efficient daily workflow.
- Coordinated visitor check-in and provided necessary information upon arrival.
- Handled customer inquiries promptly, enhancing overall client satisfaction.
- Maintained accurate appointment scheduling for staff and clients to optimize time management.
- Organized office supplies inventory, ensuring availability and reducing shortages.
- Performed data entry tasks with precision, contributing to accurate record-keeping.
- Developed and implemented filing systems that improved document retrieval efficiency.
- Supported team members with administrative tasks, enhancing team productivity.
- Resolved client issues effectively, demonstrating strong problem-solving skills.
- Monitored office equipment functionality and coordinated maintenance as needed.
- Created and updated client records to maintain up-to-date information.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Maintained a clean front office environment including lobby area.
- Scheduled appointments for clients and staff members.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
Education
Truman High School
Independence , MoSkills
- Data entry
- Appointment scheduling
- Medication administration
- Customer service
- Problem solving
- Attention to detail
- Emotional support
- Effective communication
- Conflict resolution
- Clerical support
- Opening and closing procedures
- Client interaction
- Vital signs monitoring
- Patient care coordination
- Time management
- Household management
- Compassionate care
- Physical therapy support
- Mobility support
- Respiratory care
- Feeding assistance
- Housekeeping
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$19/hr - $1000/hrTimeline
Home Health Caregiver
Self Employed Services
08.2020 - Current
Professional Home Cleaner
Precise cleaning services
08.2020 - Current
Server/Bartender
Ocharleys
04.2004 - 12.2011
Front Office Assistant
Lifespring health services
07.2001 - 07.2003
Truman High School