April Medina
Jacksonville,FL
Summary
Proven leader and dedicated professional with a track record of enhancing guest experiences at IHOP through exceptional customer service and strong multitasking abilities. Skilled in guest relations management and cash handling, consistently improving service efficiency and team collaboration. Achieved significant improvements in customer satisfaction and operational workflow.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrell
Jacksonville, FL
03.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Manager
IHOP
Conroe, TX
05.2016 - 12.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Server
IHOP
Conroe, TX
04.2015 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
The Woodlands High School
The Woodlands, TX05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Guest Relations Management
- Beverage Preparation
- Item promotion
- Adaptable and Flexible
- Reliability
- Multitasking Abilities
- Team Leadership
Bartending and Mixology Certified
Complete bartending and mixology classes
Timeline
Server
Cracker Barrell
03.2019 - 01.2020
Restaurant Manager
IHOP
05.2016 - 12.2018
Server
IHOP
04.2015 - 05.2016
The Woodlands High School