April Moreno
Denver,CO
Summary
Housekeeping supervisor with 6+ years of experience in optimizing workflow and maintaining high cleanliness standards. Recognized for exceptional attention to detail and effective staff training, leading to enhanced operational processes and increased guest satisfaction.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Stonebridge Companies
Denver, Colorado
2023.03 - 2026.08
- Supervised daily cleaning operations for guest rooms and public areas.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed inspections to uphold cleanliness standards and ensure compliance with safety regulations.
- Led team of 20 employees to optimize workflow and enhance service delivery.
- Collaborated with other departments to facilitate seamless operational processes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Communicated incidents of damage or theft to management for prompt action.
Housekeeping Supervisor
Magnolia Hotels
Denver, Colorado
2017.05 - 2023.03
- Supervised daily housekeeping operations to maintain high standards of cleanliness and guest satisfaction.
- Directed a team of over 25 employees to uphold cleanliness standards.
- Scheduled and assigned tasks to optimize staff workflow and meet cleanliness standards.
- Trained and mentored staff on cleaning procedures and safety protocols to ensure compliance and enhance service quality.
- Conducted inspections for compliance with company cleanliness policies.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Collaborated with departments to support initiatives aimed at guest satisfaction.
- Managed team of employees to enhance overall productivity and operational efficiency., daily progress reports and overall project planning.
Education
High School Diploma -
San Bernardino
California2002-06
Skills
- Housekeeping
- Quality assurance
- Laundry management
- Inventory control
- Payroll
- Staff training
- Team leadership
- Staff motivation
- Customer service
- Attention to detail
- Problem solving
- opening and closing housekeeping department
- Operational efficiency
Timeline
Housekeeping Supervisor
Stonebridge Companies
2023.03 - 2026.08
Housekeeping Supervisor
Magnolia Hotels
2017.05 - 2023.03
High School Diploma -
San Bernardino