Cynthia Miller
Pampa,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
Cynthia miller
Pampa, Tx
01.2018 - Current
- Trained and mentored new staff on cleaning procedures and safety protocols.
- Resolved guest complaints regarding housekeeping services promptly and professionally.
- Collaborated with management to improve housekeeping policies and procedures.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Scheduled staff shifts and delegated tasks to optimize workflow efficiency.
Go Go's laundry
Gomez garcia
Pampa, Tx
03.2025 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Handyman Helper
Ricky deleon
Pampa
03.2025 - 07.2025
- Assisted with home repairs and maintenance tasks for residential clients.
- Supported skilled tradespeople in plumbing and electrical projects.
- Maintained tools and equipment, ensuring safe and effective operation.
Server
La raza pizza
Pampa
09.2012 - 02.2018
- Provided exceptional customer service to enhance dining experience for all guests.
- Managed food and beverage orders efficiently during peak service hours.
- Maintained cleanliness and organization of dining area and serving stations.
Education
Ged
Pampa, TxSkills
- Staff training
- Conflict resolution
- Policy development
- Facility inspection
- Customer service
- Housekeeping inspection
- Safety compliance
- Problem solving
- Effective communication
- Leadership skills
- Time management
- Training and mentoring
- Room inspection
- Vacuuming and sweeping
- Team performance management
- Customer service-focused
- Quality assurance
- Cleaning techniques
- Staff motivation
- Ordering cleaning supplies
- Cleaning bathrooms
- Mopping and buffing floors
- Task assignment
- Chemical handling
- Housekeeping
- Dusting furniture
- Chandelier cleaning
- Guest relations
- Washing windows
- Window cleaning
- Cleaning and sanitation
Certification
- Food handlers
- Food safety
- Tabc
Affiliations
- Love spending family time
- Being outside walking
- Just lo e life in general
References
References available upon request.
Timeline
Go Go's laundry
Gomez garcia
03.2025 - 08.2025
Handyman Helper
Ricky deleon
03.2025 - 07.2025
Housekeeping Supervisor
Cynthia miller
01.2018 - Current
Server
La raza pizza
09.2012 - 02.2018
Ged