April Morgan
Glasgow,KY
Summary
Dedicated Medical Assistant with extensive experience at The Medical Center, skilled in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and education. Proficient in EHR systems and HIPAA compliance, fostering a compassionate environment while ensuring accurate medical records and efficient appointment scheduling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Medical Center
01.2025 - 04.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including medical history and insurance verification.
- Coordinated appointment scheduling and follow-up communications with patients.
- Administered injections and performed basic laboratory tests as directed by physicians.
- Maintained accurate electronic health records to ensure compliance with regulations.
- Educated patients on treatment plans, medications, and preventive care measures.
- Supported inventory management by ordering and restocking medical supplies efficiently.
- Collaborated with multidisciplinary teams to enhance patient care delivery processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Ophthalmic Assistant
Mcpeak Vision Partners
Glasgow, KY
07.2023 - 12.2024
- Assisted in patient examinations, ensuring accurate documentation of medical histories and visual acuity results.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on pre-operative and post-operative care instructions, enhancing overall patient satisfaction.
- Operated specialized ophthalmic equipment for diagnostic testing, maintaining compliance with safety protocols.
Scheduling Clerk
TJ Samson Community Hospital
Glasgow, KY
01.2015 - 07.2023
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Communicated effectively with healthcare providers regarding scheduling conflicts and changes.
- Implemented process improvements that enhanced scheduling efficiency and reliability.
- Trained new staff on scheduling procedures and EHR system usage for consistency.
Education
No Degree - Nursing
SKYCTC
Glasgow, KYHigh School Diploma -
Metcalfe County High School
Edmonton, KY05-2005
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Patient assessments
- Insurance verification
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Sterilization techniques
- First aid
- Medical supply inventory
- Patient relations
- Simple dressings
- Professional bedside manner
- Payment collection
- Valid state driver's license
- Healthcare software proficiency
- Companionship and emotional support
- Reliable transportation
- Medical equipment operation
- Family education
- Patient bathing
- Lab equipment operation
- Diagnostic testing assistance
- Patient feeding
- Patient oral care
Certification
Certified Nursing assistant
Timeline
Medical Assistant
The Medical Center
01.2025 - 04.2026
Ophthalmic Assistant
Mcpeak Vision Partners
07.2023 - 12.2024
Scheduling Clerk
TJ Samson Community Hospital
01.2015 - 07.2023
No Degree - Nursing
SKYCTC
High School Diploma -
Metcalfe County High School