Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender
April Nelson

April Nelson

Warren,MN

Summary

Dynamic and highly reliable professional with extensive customer service expertise, honed at Jamiesons on Main. Proven ability to multitask in high-pressure environments while cultivating strong client relationships. Adept at training teams and implementing quality control measures, ensuring exceptional service delivery and client satisfaction. Outgoing personality with a commitment to excellence.

Overview

12
12
years of professional experience

Work History

Bartender

Jamiesons on Main
10.2024 - 05.2025
  • Learned proper beverage preparation techniques and drink recipes to deliver consistent quality.
  • Assisted in maintaining cleanliness and organization of bar area to ensure efficient service.
  • Adapted quickly to busy environments, providing timely customer service during peak hours.
  • Supported inventory management by restocking supplies and monitoring product levels.
  • Developed knowledge of various alcoholic beverages and cocktails to enhance customer experience.
  • Engaged with customers to understand preferences and recommend drinks accordingly.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Ambassador

Alclear LLC
10.2023 - 06.2024
  • Facilitated efficient communication between clients and security teams to enhance customer experience.
  • Assisted in implementing customer feedback processes to improve service delivery and operational standards.
  • Provided training and support to new ambassadors, fostering a collaborative team environment.
  • Executed daily operational tasks with attention to detail, ensuring compliance with safety regulations.
  • Greeted customers and clients to create welcoming atmosphere.
  • Delivered real-time assistance to travelers, addressing inquiries and resolving issues promptly.
  • Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
  • Maintained knowledge of policies and procedures, ensuring accurate information dissemination to clients.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

Owner & Operator

Nelson's Cleaning Services
03.2013 - 05.2023
  • Developed efficient cleaning schedules to optimize staff productivity and service delivery.
  • Trained new employees on cleaning protocols and safety standards to ensure compliance.
  • Implemented quality control measures to enhance service consistency and customer satisfaction.
  • Managed inventory of cleaning supplies, ensuring timely procurement and cost-effectiveness.
  • Cultivated strong client relationships through effective communication and responsive service delivery.
  • Resolved client inquiries and concerns promptly, fostering trust and repeat business opportunities.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

Life & Annuity, Accident & Health. - Insurance

State of North Dakota Insurance License
Fargo, ND
12.2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Accomplishments

Helped start a food pantry in fargo with the legacy program.

Timeline

Bartender

Jamiesons on Main
10.2024 - 05.2025

Ambassador

Alclear LLC
10.2023 - 06.2024

Owner & Operator

Nelson's Cleaning Services
03.2013 - 05.2023

Life & Annuity, Accident & Health. - Insurance

State of North Dakota Insurance License

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