April Neubauer
Sturgeon Bay
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
16
16
years of professional experience
Work History
Operations Manager
DoCo Vacations
Egg Harbor, WI
09.2020 - 05.2026
- Led staff management, coordinated weekly schedules, and ordered supplies for office and managed properties. Did routine checks on properties for owners. Provided support to employees with anything they needed. Would sometimes clean and do laundry. Trained new employees to enhance team capabilities and service quality. Worked with vendors and owners of properties.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Streamlined booking processes, reducing turnaround times for customer inquiries.
- Developed training programs for staff, improving performance and customer satisfaction ratings.
Teller Coordinator
US Bank
Rock Island, IL
05.2014 - 10.2017
- Trained new tellers on systems and transaction protocols, enhancing team efficiency.
- Monitored cash flow and balanced registers, maintaining accuracy in financial reporting.
- Coordinated daily teller operations, ensuring adherence to policies and procedures.
- Resolved customer inquiries and issues, promoting satisfaction through effective communication.
Supervisor
Slagle's Grocery
Le Claire, IA
04.2010 - 05.2014
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Streamlined checkout processes, enhancing efficiency and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High school diploma -
Pleasant Valley High School
Bettendorf, IA05.2012
Skills
- Team management
- Leadership
- Supervising experience
- Training & development
- Customer service
- Attention to detail
- Facilities management
- Operational efficiency
- Restroom cleaning
Timeline
Operations Manager
DoCo Vacations
09.2020 - 05.2026
Teller Coordinator
US Bank
05.2014 - 10.2017
Supervisor
Slagle's Grocery
04.2010 - 05.2014
High school diploma -
Pleasant Valley High School