April Ordoyne
Franklinton,LA
Summary
Efficient Registration Representative known for productivity and ability to complete tasks swiftly. Specialized in patient registration, data entry accuracy, and confidentiality management. Excel in communication, problem-solving, and teamwork, ensuring smooth registration processes and high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Registration Representative
Riverside Medical Center, Inc.
Franklinton, Louisiana
06.2008 - 07.2021
- Verified patient information for accuracy during registration process.
- Managed patient records using electronic health record systems.
- Coordinated appointment scheduling, ensuring timely access to medical services for patients.
- Educated patients on registration requirements and necessary documentation, facilitating a smoother registration experience.
- Collaborated with healthcare providers to streamline the registration workflow.
- Trained new staff on registration protocols and system usage.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Responded to inquiries about admissions, financial processes, and hospital policies, providing accurate information to support patient understanding.
- Adhered to department policies and procedures as well as established safety protocols.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.
- Sorted incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly routed to the appropriate departments in a timely manner.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Gathered, verified, and processed patient paperwork.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Entered all patient information into the registration system accurately and efficiently.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
Education
CNA - Certified Nurses Assistant
Northshore Technical Community College
Bogalusa, LA03-2009
Skills
- patient registration
- insurance verification
- electronic health records
- scheduling coordination
- verification and eligibility
- Admissions procedures
- Admissions and registrations
- Pre-registration forms
- records maintenance
- healthcare compliance
- HIPAA compliance
- patient education
- patient privacy
- Experience with [software]
- Office organization
- Hospitality and accommodation
- Problem-solving
- Healthcare experience
Timeline
Registration Representative
Riverside Medical Center, Inc.
06.2008 - 07.2021
CNA - Certified Nurses Assistant
Northshore Technical Community College