April Ouellette
Coon Rapids,MN
Summary
Looking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with an excellent work ethic and ability to quickly adapt to new tasks and environments. Achieved significant improvements in patient satisfaction through effective communication and critical thinking skills. Consistently delivering high-quality customer service in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Minneapolis Clinic of Neurology
Coon Rapids MN
01.2024 - Current
- Schedule computerized patient appointments, diagnostic testing and referrals as requested.
- Developed and maintained patient records using electronic health record systems for accuracy and accessibility.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Responded to inquiries by directing calls to appropriate personnel.
Financial Clearance Representative – Senior / Courage Kenny Rehabilitation
Allina Health
03.2021 - 01.2024
- Assist patients in scheduling initial evaluations, collecting demographics and insurance information.
- Answer incoming calls and make outbound calls assisting patients in scheduling appointments.
- Process, schedule and transcribe referrals from work queue.
- Mentor new employees, fostering a collaborative and knowledgeable team environment.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Senior Scheduler / Customer Experience Specialist
Allina Health
Coon Rapids
07.2018 - 03.2021
- Efficiently coordinate complex hospital scheduling.
- Answer AMB Referral line and make outbound calls to patients to assist in scheduling referrals.
- Process and schedule referrals to specialty clinics from primary care.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
Receptionist
Anoka Riverway
Anoka, MN
12.2015 - 07.2018
- Efficiently coordinate OB/GYN procedures and ultrasounds.
- Manage clinic faxes electronically using right fax.
- Cross trained in multiple departments to provide coverage when needed.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in training new staff on reception procedures and customer service protocols.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Criminal Justice
Minnesota School of Business Online
01.2012
Skills
- Proficient in Epic
- Proficient in Microsoft
- Customer service excellence
- Adaptability
- Quick learning ability
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Appointment scheduling
- Attention to detail
- Verbal and written communication
- Creative problem solving
- Cross-functional teamwork
Timeline
Patient Care Coordinator
Minneapolis Clinic of Neurology
01.2024 - Current
Financial Clearance Representative – Senior / Courage Kenny Rehabilitation
Allina Health
03.2021 - 01.2024
Senior Scheduler / Customer Experience Specialist
Allina Health
07.2018 - 03.2021
Receptionist
Anoka Riverway
12.2015 - 07.2018
Associate of Arts - Criminal Justice
Minnesota School of Business Online