Sendy Jackson
Stone Mountain,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Emory Healthcare
01.2019 - Current
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Educated patients on available resources, payment options, and insurance benefits to promote informed decisionmaking.
- Established strong relationships with multidisciplinary teams to ensure seamless coordination of care from a financial perspective.
- Verified patient insurance eligibility and entered patient information into system.
- Served as a reliable point of contact for patients throughout their treatment journey, addressing concerns promptly and maintaining open lines of communication.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated prompt resolution of patient billing inquiries by coordinating with internal departments and external agencies as needed.
- Increased efficiency in the financial clearance process by implementing standardized procedures for collecting required documentation from patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
AT&T Wireless
01.2007 - 01.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Medical Assisting
Computer Ed Institute
Norcross, GA04.2004
High School Diploma -
Open Campus High
Atlanta, GA05.1999
Skills
- System updates
- Benefits Explanation
- Vital Statistics Documentation
- Medical Billing
- Patient Relations
- Payment Calculation
- Patient Registration
- Organizational Skills
- Proficient in Epic
- Patient Care Coordination
- Medical Terminology
- Patient Needs Assessment and Referral
- Data Collection
- Office Administration
- Insurance Verification
- Healthcare operations
- Customer Service
- Providing Information and Resources
- Registration and Scheduling
- Payment Collection
- HIPAA Compliance
- Care Plan Recommendations
- Insurance Practices
- Insurance Forms Processing
- Claims Handling and Coverage Verification
- Medicaid knowledge
- Insurance Authorizations
- Payment Negotiation
- Patient Intake
Certification
- CPAR Certified
Timeline
Patient Care Coordinator
Emory Healthcare
01.2019 - Current
Customer Service Representative
AT&T Wireless
01.2007 - 01.2019
Diploma - Medical Assisting
Computer Ed Institute
High School Diploma -
Open Campus High
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